The Rebuild Challenge

Non-transparent,Extremely unprofessional,Rude and accusatory,Disrespectful,Poor customer service skills,Would not recommend to anyone.Initially, I was happy to start training here although after conversing with the trainer about my personal situation, I was attacked for deciding not to go ahead and was not able to walk away without harassing text messages. I was blamed for not providing 14 days notice which was not mentioned to me as I purchased two sessions as a trial, which I completed. I was accused of not valuing the service after I explained my decision to not continue was for financial reasons. Assumptions were made about what I value which was incorrect, rude and completely unnecessary. After saying no numerous times, I was pressured with messages as to why I should stay. I confirmed that I did not doubt the ability of the trainer but it was for personal financial reasons. This was not taken into consideration AT ALL. The trainer was arrogant in his reply and I was made to feel guilty about my decision. I am disappointed and upset with the outcome as it should have been approached in a different manner. This is not a trainer who cares about the client but one who cares about receiving payment.

It has only been 4 weeks but I am very impressed with Malcolm and his drive to do everything in his power to help me achieve my goals (I've lost 6kgs already which would never have happened if I was doing it on my own). He always pushes me to try harder and break through barriers. He regularly follows up with me outside of our 3 sessions per week to check on my progress and that I am sticking to the meal plan. I have contacted him several times late in the evenings and on Sundays to get advice and he always gets back to me and is happy to help me out whenever I need. Would gladly recommend his services.

Unprofessional, rude and just a smart ass when getting in touch with you.

Malcolm ROCKS. Best PT ever. All goals met and now I just continue with his group to stay motivated and fit.

Great products, real results

I wholeheartedly recommend this program and trainer to anyone who truly wants to change their life. Both my physical and mental well being have and continue to be consistently improving, which is something I haven’t been able to achieve alone. I believe that a major contributing factor to this has been having a guide who firstly, is experienced and an expert in this field, who doesn’t judge and is very approachable and relatable, but most importantly, who’s first priority is looking out for you.

Just had a quick session with Malcolm regarding a issue with my knee. Malcolm quickly assessed the problem which I had for over a month and with a couple of short stretches and movements my issue was fixed. Very appreciative of Malcolm's time and knowledge.