Pawfection

Can't rate Paw People high enough! I have two recsue pooches that need that extra little bit of love, understanding and patience and the crew here give all three in spades. They are always accommodating (often at super short notice) and my pups just love going there. I also love the regular updates without having to ask for them.

If I could give a lower rating I could! Natalie and Brendan were highly unprofessional and dishonest with us, effectively selfishly ruining a lot of our plans during our wedding weekend.We booked our two furbabies to stay with them over the weekend of our wedding, 8 weeks in advance. In this initial communication, we discussed our wedding date, and warned re the fact it fell on Easter long weekend (which they were well aware of), as well as lots of details about our pups.A few weeks after, communications just dropped out and they neither responded to emails nor phone calls. Later, they cited 'server upgrades' but assured us we were booked in. We asked if any deposit etc needed paying but they reassured us that things would be 'sorted' closer to the day.One week away from our wedding, amid lots of wedding planning stress, we still hadn't heard from them so we emailed to confirm (they didn't pick up their phone). They replied confirming pickup time on the Friday, a day before our Saturday wedding.2 days later we get another email saying they'd assumed" we had booked elsewhere because we hadn't replied to an generic email they had sent to their entire phone book asking for vaccination certificates. This email we received was sent to everyone and had no mention of it impacting our booking.Follow-up emails from them continued along this tact saying these forms were essential etc. If they were essential why weren't they sent weeks/months ago when we booked