Cedarwood Apartments

My family of 10 booked apartment 27, I arrived to check in and greeted by I assume the resort manager. She was friendly and nice at the start, I told her my sister is running late and if I could check in the room. Gave her my details and waited for part of my family to come up with the ATS.We go to apartment 27 and this is where the ice queen appears. She cracks it, proceeds to yell because only 3 out of 10 family members are here. Complaining about in the email that everyone needs to be here to do the temperature readings. I briefly read the email before coming up so I must of missed it so I didn't say anything. Then she says 'we cannot use the apartment until all family members are here' and slams the apartment door in our faces. Half way down the stairs she walks back to the door and adds another remark when your family gets here they can carry their luggage up the driveway" then slams the door again. I was in disbelief so I read her 10 page email with strict rules and it doesn't mention anything about all guests need to be here for check in. I called my other family members about the ice queen and to watch out for whats coming.My other family member arrived and she got an ear full too by the ice queen lol! and then finally the remaining members arrived (they had kids) she was nice to them. Not sure what changed her attitude. The apartment was nice and clean with high ceilings

These apartments were one of those recommended by the organisers of the Alpine Challenge and we chose to stay in Apartment 25 at Cedarwood. It was perfect for us and our adult son running in the challenge. 2 king bed rooms 2 ensuites. Lounge and kitchen had everything you would need. Spacious modern apartment with separate entry. Narelle is lovely, such a great host and super informative. We would love to return in ski season and highly recommend.

This was our 6th year staying at the Cedarwood Apts. This year we stayed in Apt15. It’s been renovated recently and it looks way better now. Its a good looking apartment in the corner with amazing views. The only thing we didn’t like were the chairs in the kitchen. Although they looked good, they were quite uncomfortable. Otherwise, the apartment was quite clean and cosy. Narelle was amazing, as usuall!! Thanks for making us feel welcome! Lia

Beautiful view overshadowed by inflexible and unwelcoming customer experience.Our stay at Cedarwood was hallmarked by stress, confusion, and a general feeling of being unwelcome.When covid lockdown impacted our booking, the tone and lack of concision in communication came across as management looking out for themselves over their customers. The barrage of information in essay-length emails with red text left us overwhelmed.Like others struggling through lockdown, we were keen to support small businesses and avoid cancellation fees. With Consumer Affairs defining a reasonable deposit as no more than 10%, it's easy to see why a 15% cancellation fee with no breakdown of associated costs feels unfair. Still, we maintained our booking with in good faith, trusting the following year's price difference would not be too great as no estimate was provided by the company. The rates increased $166 for our booking.We remained hopeful for a positive experience and anticipated that management would be grateful for our loyalty in maintaining our booking during difficult times. This was quashed on arrival when we were quizzed on the content the lengthy emails and added to the feeling of being a burden rather than a valued customer.We would highly recommend Cedarwood consider luggage storage options on premesis or provide greater flexibility with check-in/check-out times. We would have been happy to pay an additional cost for this service as the inability to store luggage made it incredibly difficult to ski on the day of check-in or check-out.Despite Cedarwood requesting that we leave a review, it seems unlikely this feedback will be taken on board based on responses to previous feedback.All in all we enjoyed our stay, the view from the apartment was stunning and the amenities were clean. It is unfortunate that our experience was marred by the general air of distain from management and an inflexible customer experience.

We had an amazing stay in Apartment 26. The layout of the apartment was perfect for our family of 5, it was comfortable, and spacious - such a luxury for on mountain accommodation.Apartment 26 is on the ground floor so we had ski in/ski out access, and the drying room inside the entrance to the apartment made the whole experience skiing with kids so much easier as there was a dedicated place to store all their clothes, helmets and gloves etc away from the main living area.Netflix made afternoons with tired kids easy, and the coffee machine made mornings easier for Mum and Dad :)I would highly recommend Apartment 26, we will definitely be back!

We stayed in Apartment 25, we were impressed with the space the apartment offered. Two bedrooms and the children had 2 single beds with their own ensuite the size of a bathroom. Well fit out kitchen, lounge was cosy and loved the windows along the northern views. Balcony was a bonus. Highly recommend and Narelle gave us plenty of information at check in which made our stay seamless.

Price is reasonable, the staff at the reception is extremely nice and helpful. I have stayed apartment 17, the lay out is perfect for a family of 4. Lots of kids dvds to entertain the kids. Great experiences we have up at falls creek through out our trip. Ski in ski out easily to home base to catch the lift to cloud 9.

We had the pleasure of staying in Apartment 26 on the ground floor which has been recently renovated and styled just right for our weekend in the snow. It has everything you need from an awesome coffee machine to a washing machine and 2 bathrooms. We stayed with another family and we all fit comfortably. It's right across the road to a newly renovated restaurant and close to the village shuttle. Can't wait to stay there again next year, highly recommend!

We stayed in apartment 26 and it was perfect for our family of 5. The layout is very clever ensuring you can comfortably sleep a large family but not cramping the space and it's beautifully furnished. The location of the lodge is fantastic, easy access to the ski lifts and a great restaurant/bar straight across the road. The lodge has a communal drying room for boots and our apartment has a great drying room for all the rest of our gear. It was the perfect base for our holiday, We will definitely be back!

We stayed in apartment 16 at Cedarwood and it was perfect! The room was beautifully renovated, clean, comfortable and warm. We stayed here very comfortably with 6 adults. The kitchen was clean and spacious which meant we ended up cooking most nights and meeting back at the apartment for lunch. The ski in/ski out is perfect and having central snowsports located in the same building for equipment hire made everything super easy. Would absolutely stay here again. Everything was well organised.