H&R Block Brunswick

We have been seeing Margaret for years now and always look forward to our annual visit to HR block Brunswick. She always looks after us trying to get the best outcome for us. She is very knowledgeable and always up for a chat picking up where we left off. Totally recommend Margaret!

Like many others who have left reviews, I completed my tax return a month ago and it still hasn’t been lodged yet. I’ve emailed and called but no one has gotten back to me. I even spoke to head office but they just put the call through to Brunswick and it rung out. I just want some, any, communication about what’s happening and what the hold up is. I’m mainly leaving this review so that someone at H&R Block will get back to me and lodge my return!!.

Great commitment to customer service and friendly staff. I'd like to give a special mention to Margaret, who went above and beyond when helping me with my taxes!

Useless. They never actually lodge anything, it just sits there until you chase them up multiple times. I’ve used them in two different locations in the past and they are all as bad as each other. They do not give a rats.Never again.

Margaret was amazing to deal with. She's got over 20 years industry experiences as an accountant and is just so friendly and really goes above to help/ explain things. Can't recommend Margaret enough. I will definitely be back next year :)

I was initially hesitant to use this provider for my tax return due to some of the reviews I had read but persevered anyway. Safe to say I won’t return. The actual assessment was fine, however, I was advised that my return would be lodged and finalised within two weeks.Three weeks later, after not receiving or hearing anything regarding my assessment, I rang and was told that my return had not been lodged. When questioned as to the reason for the delay, I was told I would receive a call (which I never received) to explain because my return was with a bunch that had ‘problems’. I called every day for four days because every time I was told my call would be returned by a certain time it never was. Every time I asked to speak with the accountant I was told she was unavailable and she would call me back that day to explain the reason for the delay because the receptionist, whilst lovely could not help.Eventually, by day four I was told by the receptionist that my return had been lodged. I requested that regardless, I wanted to speak with the accountant or at least have the accountant explain to the receptionist what had occurred, so I could make an informed decision as to whether to use H&R Block’s service again.After the fifth promise of a return phone call, one has never been received and I have never discovered the reason for the delay. Amongst this, the cost to have this service provided was unreasonable when compared to other people I have spoken with who have sought the same service from other providers.Whilst I understand that times are challenging currently, ultimately this is a service industry and the customer service here was appalling. With no regard for customers, accountants are placed in back-to-back appointments and can not assist past the initial assessment service. If this is going to be how you choose to operate a business, I suggest employing support staff who can actually assist with client queries or ensure your accountants have adequate time to lodge the assessments you have them doing on a revolving door schedule.

Booked saturday appointment, tax agent (also the office manager) was 45 minutes lateWasn't able to complete return in time allowed to me and was asked if we could finalise return at the end of that day over the phone as there was another client waiting...agreed to this, was never called backSent email enquiring about issue, received no responseCalled head office next business day to sort out finalising return and was told I would be called 5.30 pm that day to finalise. Once again never received call or, email or message.Don't go here unless you like having your time wasted.

I have always had a positive experience at H and R Block in Brunswick. The accountant, Margaret who completed my tax return has always gone out of her way to make sure everything is correct and my tax return is completed. She always explains everything to me. She is one of the best accountants. I would like to thank the staff at H and R Block in Brunswick for their patience and great customer service. They are always professional, kind and polite. I will always get my tax return completed at H and R Block in Brunswick.