Services Australia
48 Reviews
- Tuesday8:30 AM–4:30 PM
- Wednesday8:30 AM–4:30 PM
- Thursday8:30 AM–4:30 PM
- Friday8:30 AM–4:30 PM
- SaturdayClosed
- SundayClosed
- Monday8:30 AM–4:30 PM
About the Business
Services Australia | We deliver government payments and services
Contacts
Call Us
132468
42 Redland Bay Rd, Capalaba QLD 4157
Hours
- Tuesday8:30 AM–4:30 PM
- Wednesday8:30 AM–4:30 PM
- Thursday8:30 AM–4:30 PM
- Friday8:30 AM–4:30 PM
- SaturdayClosed
- SundayClosed
- Monday8:30 AM–4:30 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Recommended Reviews
Camy Liu
28.09.2023
Services Australia
We had contacted Services Australia on 132 011 about the same issues but the problems remained unsolved. We came to the centre on 4 Nov 2021 but the only staff dealing with medicare issues was on leave. Lucky for us the one stood in is very helpful and understanding. (If I remember correctly, her name is Rosalie.) I've no complaints but only good words for her. She honestly told us that she didn't know how to do it and needed her teacher" to guide her through on the phone. She was happy to go above and beyond to assist us with the problems. She literally fixed up all the issues
Johnny C
19.09.2023
Services Australia
I went to the Centrelink/Medicare office 30 Aug 2021 and was greeted in a very friendly and helpful manner by the check in staff. A short time later I met Kelly who was an absolute delight to deal with, courteous, professional and was able to help me link my Medicare details to myGov (as I wanted to be able to access my COVID vaccination details). Nothing was too much trouble for the staff, a job well done. Thank you!!
Ann Smith
02.09.2023
Services Australia
I was wanting a Medicare refund and waited yesterday afternoon for 35 minutes to be seen. After 34 minutes of waiting I was asked if I wanted to fill out a form. I said no thanks I will wait what's another half an hour. Within 1 minute my name was called and I asked if I had been forgotten about as others that arrived after me had been served before me. The lady said no it's just that they were very busy. There were many employees not doing a great deal. VERY UNIMPRESSED BY MY EXPERIENCE.
Kittipong Wiangnak
01.09.2023
Services Australia
It's my first time visit Centrelink centre on 27th Jan to get CRN for non-Australian citizen and got the help from Rosalie (if I'm not wrong) who is friendly and helpful staff. I received CRN on that day. Came back again yesterday cause I can't upload the Centrelink form via application/online and got her help to book me in 2/2/22 which is a good day. And today when I came I got the help from the guy seems Indian but sorry I can't remember his name. So now my issue's sorted. Thanks all. You did a great job!
Alan Spears
25.08.2023
Services Australia
Centrelink staff, namely Melinda, Ben and Leanne just wonderful. I’m slow with technology but their courtesy, wisdom and helpfulness were brilliant, please pass on my thanks to them for helping me through a very confusing time.Also the security gentleman at the door was helpful and well mannered, please tell his employer that number 081 is excellent
Ricky du Plessis
19.08.2023
Services Australia
Everyone that I've encountered either on the phone or at the offices have been very helpful, polite and friendly. Yes, there are waiting times unfortunately. Remember these people are serving all of Australia. I'm very grateful for all the services provided to us.
chang michael
17.08.2023
Services Australia
I came here to renew my Medicare, they are so friendly and helpful,
Taari Meiners
15.08.2023
Services Australia
They've never messed up any of my paperwork like some people's experiences so I'll be generous with 2 stars, but the wait times are ridiculous. If you need to go in prepare to clear your whole day because I've never sat there less than an hour, while looking at many empty desks that could have been occupied by more staff to speed things up.
Ash Kuss
01.08.2023
Services Australia
Like any other place that offers customer service, Centrelink Capalaba has staff that are job done no fuss kinds of people, then they also have some really incompetent people. The latter such person happened to be at front desk and couldn't discern that I just needed to drop off some documents and be on my way. Instead I was told to wait in the queue so I could meet with an officer...I believe the issue has since been rectified as they now have a slot to drop off documents (they didn't before). Gave me more reason to go online, at least then I didn't need to see the taxpayer funded incompetence in action...
Leonie Bingham
22.07.2023
Services Australia
A big thank you to the two young ladies at front counter at about 1pm. My husband and myself were dealing with a distressful situation and the two young women were so courteous and helpful. Their help and professionalism was beyond reproach.
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42 Redland Bay Rd, Capalaba QLD 4157
Services Australia