Ricoh

Wish it could be 0 stars. Donated a printer from another charity. Have not been able to get hold of anyone from Ricoh to sort this out so we can use this printer. toner smudges and is powdery.

Absolutely Rubbish. Very poor service. No concept of customer service at all. My contract finished 3 months back and I am still being billed every month inspite of repeated requests. Will never buy a Ricoh again. They promise the world when you sign the contract and then they dont want to know you.

DO NOT PICK RICOH! An absolute nightmare... Utterly disgusting.. There a few words that can describe the unprofessional-ism of not only the technicians but general management. We have since dropped Ricoh due to constant issues we faced year after year. We are now with Fuji and very happy!

I wish to provide some direct feedback regarding the service department of Ricoh. Specifically that of Reggie" based at Eastern Creek. I called to request a sales person to upgrade my photocopier contract

Elliot from Richo was super helpful, professional, understanding to our needs, willing to go the extra mile and was amazing at following up. We are very happy with the company and service received. Will definitely recommend

Returning customer of many years, Ricoh has always been able to offer the best deals compared to other companies. Product and servicing is top quality.

If I could give less than a one star review, I would.The company itself seems to be run by people who dont care or either have no idea what theyre doing and have obviously been kept in the dark by Ricoh head office over in Asia. Poor customer service and just a waste of everyone's time - requested call-backs and further information on 5 seperate occasions within the last 2 months and havent had any response. Dont bother with ever choosing a printer from Ricoh.

Fantastic products and services! I’ve used Ricoh for the past 15 years and they have never missed a beat, great servicing and support, I would highly recommend to anyone.

Very professional company, top quality products, service and support. Sadly many of these poor reviews are attributed to other companies that resell Ricoh products and don't look after there customers (RBC, etc). Ricoh is a nationwide and international company that excels on quality products and service. Ricoh Direct is the best of the best.

Terrible Support. Terrible Customer Service. When we were signing up for a machine, they promised the world - literally promised everything. As soon as the signature was signed, I could not get anyone to answer my calls. They dropped the printer off and didn’t even teach us how to connect our computers to the printer. We had to insist they send someone back and they wanted to charge us for it. When I call the sales line, I am answered within seconds. When you call support, be prepared to be on hold forever. I’m currently on my 4th call since last week. Each time I gave up after 30 minutes of waiting. My current call has been on hold for 36 minutes. I’m so dissatisfied that it drove me to write this review.