Optus Chirnside Park

Even though I was there for just a simple task of changing my SIM card , I was given a 5 star treatment unlike the Optus store at Eastland . I was just going through the previous review comments , wish they first go to other stores and then they would realiseHow good this one is . Always have got all my problems resolved at this store and the staff is keen to help .

Tried this store after a year from my first review to buy a new sim card, I had to drop my review from 2 stars to 1 due to the poor service.Though i read the reviews before going here, i thought nothing could go wrong with buying a new phone. Got the wrong colour and they refused to return it. I should've thoroughly read the receipt after the purchase, yet I never had such a problem in the past with other shops. They proposed calling a number to try sort it out!

Could not help with price ,that had been given over the phone. Phone staff Lester very helpful.

Excellent experience at this store.Was served by Nick B and I could not have been more pleasedWhen I turned up he was dealing with a very rude customer and his total professionalism was on display. He helped them with a smile even when they were being rude and abusive for no reason.I was having an issue with my phone and instead of just telling me to ring tech support he spent the time to get is sorted himself and then called me with a follow up to make sure everything had been taken care of.AAAAAAAAAAAAAAA++++++++++++++++

Assistant manager April (Chirnside), went above and beyond to ensure that we walked out of Optus, with our phones connected back online, as and we'd been cut off, from a late/overdue bill.Even though multiple attempts at connecting our phones were unsuccessful, due to various system problems. April worked tirelessly trying everything she could, to get our service restored. Even staying behind after the store had closed to assist us. We cannot say how incredibly appreciative we are for your effort, kindness, understanding and hard work.Even though Optus has been under fire lately, April restored my faith in the company, that there are people like herself, who will do their best to help. Thanks again April :)

What a horrible experience going into Optus on 02/1/2022 was served by a young trainee girl who did her best to help admittedly I’m a novice when buying phones got home realised the phone was not for me. So I returned the same day and enquired about a refund. Was met by rude arrogant Nick the assistant manager whose comments were it’s been opened when I pointed out to him yes that’s how I realised the phone wasn’t for me he shoved a phone number in my hand and said can’t help you ring them not once did he try and find out what my problem was. When pressed further I got the reply you should have done more research like I did!!!!! Sorry mister rude arrogant Nick I thought that’s what the people in the store were there for to offer advice to people like me. Will be moving to another provider in the near future maybe Optus should be training there staff in customer service and problem solving not arrogance or do they know the difference by my experience I'm not too sure.

My partner went in today to sort out an issue with his new contract that was done 3 days prior he got told they can't do anything and told him to leave the store or they would call security this was in front of a store full of customers. Absolutely disgraceful customer service at Optus Chirnside Park. They do not care about their customers

Absolutely disgusting service from the store manager herself!! My husband came in with a clear warranty repair when his iPhone battery well expanded and blew up. Got told it’s not covered under warranty (despite it being a fault with the phone which according to consumer law, it is). The manager clearly didn’t care and just said “go to apple” because she can’t obviously be bothered doing any paper work today. Well turns out they are not paying you to stand there and look pretty they are paying you to do ... wait for it..... your job. Which is service their customers. If you don’t want to do that may I suggest you go get another job where you can stand around and chat while being paid? Because this one is clearly not for you. Have made a formal complaint and will speak to management in Optus as I used to work there for over 7 years. So probably best you work out who you’re lying to before you try it. Time for you to change career paths.

Shocking customer service by Brian, refused to serve and help out simply because he wasn’t ready to accept that they were at fault. Asking customers to make multiple trips and then offering no assistance when needed is unacceptable, let alone refusing to call the manager for help. Why bother working in customer service when you have no intentions to serve customers?