Insurance House East Melbourne

Insuarnce house service in the field of workers compensation has been excellent. The ability to deliver the difficult messages melded with empathy is a skill set that insurance house have refined to facilitate worker and employer understanding of how workers compesation scheme functions in Victoria.

2nd edit, found out today this broker told me they had negotiated on my behalf for a better outcome when in fact the insurance provider had simply rectified an error resulting in the better outcome.Edit; The claims person put the wrong address on the claim form and did not present the claim as I requested. I'll update this post as the matter unfolds.Great place until you have a claim. Hardly any contact, negativity, slow to get the ball rolling. Been waiting about 6 weeks for outcome. Beware of false promises.

I have experienced terrible dealings with this company.I have recently been in contact with Insurance House trying to access the Professional Indemnity Insurance of a suspended and bankrupt Building Surveyor in order to get my project finished. The VBA had earlier advised me that Insurance House is his insurer however Insurance House will not confirm whether the practitioner is actually insured or not, if it is with them or not and if he is insured will not provide me with any policy details claiming that is a matter of privacy.Previously we had asked the surveyor for these details in writing but he failed to reply.The Privacy Act does not apply to small business as it is intended to protect personal information only.A business is not a personal entity.It appears convenient that Insurance House are pulling the 'privacycard' when they are potentially facing claims from a dozen or more affected clients. The matter is in the hands of the insurance ombudsman.I will post updates when they come to hand.

Insurance House - Workers Compensation Division amazing to deal with, have worked with them for the past 5 years have seen huge reduction in our WorkCover Premium, claims are well managed in all aspects, great follow-up and would highly recommend them to any business - Sandra Code

Insurance House were very helpful in resolving a difficult situation where the insurance company did not want to pay according to the insurance cover. IH sorted the situation in a way that I could not have achieved myself with the insurance company. Thanks!

Insurance House are always responsive and professional and have provided invaluable advice. We look forward to a long and mutually beneficial relationship.

Been with these insurers for over 10 years but the service has a lot to be desired. I usually have an insurance rate to pay straight up on my annual application but my 2022 application is being reviewed (nothing has changed) and been waiting 2 weeks to pay. Disappointing

It was our first time getting insurance through a broker and the experience has been second to none. They are quick to respond to our emails and phone calls and always try to find us the best deal each time we renew our insurance.

I've been dealing with Insurance House for several years now, across a range of property purchases for which I've also needed to purchase insurance. I have always found them exceptionally easy to talk to, prompt, reliable and professional. I've always been satisfied with their recommendations - a recent policy switch even saved me approx $600 pa.

Very poor communicators. People answering phones (Cassandra) have no idea what services they offer and when you ask to speak with someone equip to answer questions she refuses. Doesn't understand clear English. Evident in her inadequate response. They've lost me and more once word gets out that they don't cover what they say they will.