Winc Australia

0 STARS.I ordered a Parcel. Only for my parcel to be Incorrectly Delivered. YES I KNOW THIS IS A TOLL" ISSUE... however within 2 days of my Parcel being incorrectly delivered TOLL Assessed this and contacted me and told me I need to contact Winc

I have bought Online books from WINC with access codes. Two of the books not able to access. Called them 2 days ago and person answering the phone was rude. I was told I will get a call back next day. Now it’s passed two days, no response. Tried calling them again, on waiting for 25 minutes, so gave up. Tried chatting to customer service on there webpage, completely waste of time. Lastly I have emailed as well. So frustrating when kids can’t access books and WINC not willing to help.

Updates: it turns out the chat button on the website is super responsive. Anoj A resolved my issue and processed my refund in 10mins. But the address issue seems still there. so please check the address on your order before process.------------------------------------the website is problematic which doesn't put certain address correctly and doesn't allow you to manually correct them. The customer service is also the worst. Each call will wait for more than 40mins. The delivery is unbelievably slow. It took 2 months to delivery school list to a wrong address and another three weeks waiting to solve the problem. Worst experience ever. No schools should use unreliable suppliers for important events.

Waited for ages to get through to Customer Service. I had placed an order for 3 Tshirts and a hat for my Grandsons Kindy at the beginning of March. The hat arrived today so I rang to ask where the Tshirts were and was told they were on Backorder. Apparently it will be at least another month before the order will come through from their supplier and there is absolutely nothing they can do to speed the order along. Most disappointed.

DON’T ORDER FROM WINC! The most incompetent company I have ever have to deal with. They don’t even deserve a 1 star.. if I could post this on ZERO stars I would!I Placed an order 2 months ago to have ready for school and have had nothing but drama and operators not doing their job properly/ being on hold for 40 minutes multiple times. It is promoted to use their live chat, however no agent is there to respond to you and when trying to escalate a complaint, there are no other operators/supervisors to talk to. After multiple times contacting them and seeing where my order is, I have requested a full refund to then be told that they can’t give me a full refund. Wow, I am so doubt founded how a company claiming to be Australia’s leading supplier of Office Supplies etc is still standing with how horrible the service is and not helping to try and rectify the situation!! Never, never again will I be buying from WINC.

We were sent the wrong things and it was extremely difficult to contact them regarding the issue. We were able to get on the phone a few times however each time they said the same thing and after more than two weeks there still has not been any progress or new updates regarding our issue.

I understand COVID is having impacts on our supply chain however I placed my back to school order 1 Dec 2021 and am yet to receive it. I have made a number of inquires, tried ringing, requested call backs, emailed and yet I still have no idea when I will receive my child's school supplies. 2.5 months is a little bit ridiculous to have your order still sitting in a warehouse when the rest of the class have received their orders - most before Christmas, some who order after me. My frustration comes from the lack of communication, inefficient customer service system (the 1 person I spoke to was lovely - I just didn't get any follow up past I will chase up with the warehouse) and the fact I was told I couldn't cancel my order to go else where because the warehouse wouldn't like it.I will not be using this service again and I would not recommend them

0 star to this worst company and to their customer service. All they do is lie that the redelivery will happen today and tomorrow and it never happens.

Thanks for your call Josh after 2.5 months following with CS team.My frustration is simply about your customer service response.No communications from warehouse and despite verified the details but not received a right response.I have deleted my comments on other platform as I had to put my frustration to your notice. Otherwise nobody in your team was willing to listen.We all understand the delays but hope you conveys the message to your team.

DO NOT ORDER from this company! I ordered on 5 Jan and still waiting. I complained told order will be here on 9 Feb. STILL waiting! My sons office works order took 2 days. from