RT Edgar Real Estate Rye

Great service all the way from listing to sale of our property. Will always recommend this company whether your buying or selling

I deal with Michelle regarding a rental property and have found her both attentive and cooperative in relation to its management

Fantastic people that work there couldn't be more helpful

We recently rented a holiday rental on Stayz which was being managed by RT Edgar Rye and were extremely disappointed by the lack of customer service or professionalism provided by the property manager Michelle.There had been a big storm the night before arriving, and upon arrival there was half a tree down in the backyard. We attempted to call and message the emergency contact number which was disconnected, and in the end sent an email through advising that a tree had fallen down and that we were concerned that the part that was still standing posed a risk to us and more importantly our young children.The response we received was dismissive, being advised it would be impossible to do anything out it. We then found on closer inspection that the property itself was quite dirty, food and muck on the kitchen cupboards, spiders and cobwebs throughout, months worth of dirt and build up on the windows and outdoor table. We then advised of the additional issues we had found, and were advised that the spiders and grime were also caused by the storm, with no apology or acknowledgement of our concerns and an offer of a $55 refund.At this point we pointed out further issues with the property; broken outdoor chairs, stains on the carpet and furniture, dirty marks on the walls, an advertised 'smart tv' but no wifi to actually use it. We requested a 10% refund for our stay and highlighted that we felt that was a fair and reasonable amount.We received a very short response offering a flat fee of $100 and again no apology or acknowledgement of our concerns and no request for photos or further information.It wasn't until I threatened to lodge a complaint with the ACCC due to RT Edgar Rye failing on providing a service in line with consumer guarantees was a refund offered in-line with our requests, and a very condescending email sent effectively blaming us for not having provided photos sooner.Had our issues been treated with some level of concern or professionalism I feel that we could have resolved it much more easily and our holiday wouldn't have been tarnished by such a poor experience. Instead it appears Michelle is not interested in offering any level of customer service or even follow up on issues raised until forced to do so.I would not recommend RT Edgar to anyone looking to have your property managed or to anyone looking to book a holiday rental. Michelle has done a complete disservice to the owner of the property, as we will not book it again given how poorly we were treated.

I recently relocated to Mornington Peninsula from Sydney and bought a house through Nicole McCarthy at RT Edgar Rye office. It was a seamless experience, amazing customer service, so easy to deal with Nicole who went above and beyond to connect and communicate throughout the entire process. The agency has also continued to provide support and advice on local tradies and services. Really appreciate the help and support. Thanks

We have been very fortunate to have Michelle and her team at RT Edgar Rye manage our holiday home rental for over 9 years . Michelle is very professional and accessible, and always manages to find wonderful guests to stay in our holiday home . She is always very efficient and quick to help us solve any issues and keeps us well informed. Michelle makes sure that our home is well looked after and takes care of everything for us. Thank you Michelle, our holiday home couldn't be in better hands.

Don't deal with Mike.

Michelle has been a pleasure to deal with. As a renter she has made herself available for any inquiries and is prompt in dealing with maintenance issues. I would recommend RT Edgar Rye as a rental agent.

Thanks RTEdgar Rye Team. Michelle for managing our holiday rental so efficiently with your expert advice over the 4+ years, and regularly sending through feedback from our renters: Cameron for assisting us in our sale journey, guidance into the sale market and ALWAYS keeping us informed of inspections and interest (loved that after every inspection you rang me to give me an updated) and Kathy for you courtesy and efficiency in all our administration needs including our monthly statements. Such an easy team to work with and 100% reliable. Thank you.

As a tenant over the past 12 months, It has been a pleasure to deal with Michelle and the team at RT Edgar, Rye. Michelle was responsive to all our questions and any issues were dealt with promptly. Michelle was approachable, reliable and professional and I would highly recommend her as an agent for tenants and owners alike.