Austech Industries Pty Ltd

SP Tools make some phenomenal tools so its disappointing Austech Industries customer service is absolutely atrocious.Placed an order, of which 4 of 5 items were in stock. Although it showed in stock on their website, and continues to do so 8 days after I placed the order I was informed that the fifth and most expensive item wasn't actually in stock and they were not expecting it in for another three weeks. When I asked if they could provide a guarantee of a date for delivery their reply was It is only ever an estimate until we have the goods in our warehouse. Often things can happen that are out of our control."So basically they are happy to take your money for an item they know they don't have in stock

I've have had the absolute best experience with Austech/SP Tools.Neil Golding in the service department has gone up and beyond and has delivered me CONSTANT 10/10 service since I started communicating with him a few months ago. Any questions, answered - promptly and in GREAT detail. I've had questions about parts, servicing, hypothetical situations, what-ifs" and he OVER-delivers each and every time.Austech/SP Tools - GIVE THIS MAN A PROMOTION!Neil has just turned someone who didn't even know who SP Tools was a few months ago into a LIFE-LONG CUSTOMER.⭐⭐⭐⭐⭐⭐ SIX Stars!"