Flight Centre

My wife and I been going to Flight center at Knox city and Jay Matthews always a delight and very professional in organising our trips. He is very meticulous to make sure that we have a great itineraries according to our preferences.Jay is always reliable and prompt in answering our queries either via phone or email. We booked our grand european tour in 2018 and our South American tour in September 2019. Both trips were amazing and spectacular. Thanks to the top effort of Flight Centre Knox especially to Jay Matthews. We’ll definitely book our next holiday through Flight Centre with theAssistance of Jay.

Booked a US trip. One hotel state side messed up our rooms. Steph was quick to resolve from the other side of the world. It was much appreciated

Tried calling two days in a row, both times I was on hold for ages until the message said no-one was available and please come into the shop to make an appointment.I went to another local agent.

Very disappointed in your services. No online way to book an appointment. Rang multiple times and couldn’t get through to anyone. Pretty much only way to book an appointment is to come in to their store which is only open during normal working hours making it impossible for someone working full time to get in. Also shouldn’t have to go in to make an appointment. Also, no help with booking me with another store since they are were full. Also wondering why gift vouchers can not be used online and you have to go in store to use them

The lady we dealt with was very good the first visit. Next time she put into our schedule a cancelled flight. Which later on, sent automated advices re gate changes to a flight not being taken.Two emails continually came to one participant and none to the other!The final flight that superceded the cancelled flight, had no attendant messages at all. This incurred a trip to the airport the day prior, to assure us it was booked.Quite annoying. We won't be using Flight Centre again.

No drop ins, couldn't work out where the door was.Need to make an appointment to see anyone.Someone came to the door" and helped us as her next appointment wasn't due yet.Not sure I would go back

From the first time I stepped into this establishment I felt uncomfortable. You stand there for ages waiting for someone to say we can't help you, you have to make an appointment. There were no customers in at all and 6 staff and I said I've never been overseas and was confused and would appreciate some direction. I was told no you need to make an appointment to even talk to us for 5 minutes, so I make an appointment. I turned up for my appointment and the place had its doors closed and they were closed 35 minutes earlier, so I didn't want to come back. They were all very rude.

Normally I don't use a travel agent but I decided to give it a go this time. I would like to thank Gillian Moon for always so helpful and even go the distance by giving me suggestions on what to do as we will be having layovers.I'm not sure why there're people who complained but it's expected that the consultants will be busy when the borders were opening up. You just have to be patient and book your time at the store.I have seen Gillian twice and both times her colleagues were very friendly and helpful while Gillian was busy with the customer.Will definitely use them for my future trips.