Australia Post - Concord Post Shop

The Asian lady was very patient in helping me complete my passport application. Thank you very much

I’ve come here a lot over the years and during the evenings, the service here has been real slow. However recently coming back to get my passport renewed, everything was quick and smooth. Photos were taken, application was filled out and handed and a rough eta was provided. Perhaps I caught them on a good day but I think we have to be realistic, just because lines are long, doesn’t mean the server should be rushing whoever out to get to the next person. We’re human not robots.

Just moved to area, mail was getting redirected here. The first time I visited this post office I was made to feel very welcomed. Best service, staff is very friendly and helpful! I was even given a personal phone call by the lady who works there she remembered me from my first visit. There isn’t enough stars to review this place would recommend to anyone in this area :)

The worst customer service from majority of people working there. there is only one lovely lady who is willing to do her work but unfortunately she wasn’t there today.I asked them to take a photo for my passport after waiting forever in the line and they lied saying the camera was broken, Yesterday when they were closing the camera was working as a photo of my son was taken. But one of the ladies yesterday yell out telling us to go to a photo shop, so it just showed me today their lack of willingness of doing their job.

Attitude from most staff. I have been having multiple delivery issues & items are just being sent to the post office instead of being left at my apartment building with no attempt to buzz my unit number and no card left to pick up the item. I then receive a reminder card saying I need to pay $3.70 when I pick up the parcel (never had this in my life?!!). They were asked to redeliver as I’ve had major surgery recently & have a 2 week old baby so am not allowed to drive & my husband works during business hours. They then sent the package back to the sender, its for a Diploma course I recently enrolled in so now they are affecting my education!!! Absolutely rude, rubbish staff. I’ve lived at 7 different addresses in Sydney & have never experienced anything like this. Please do your effing job!! I will be taking legal action.

This is literally the worst post office ever. Rude, very entitled staff, always a chore to go and collect anything from there. Always a coin toss if they actually have it or not. Have lost many items, and all they can do is shrug and say tough luck, why weren't you home.Really wish we had some choice / competition when it comes to post offices, as this place is just really poor with no incentive or motivation to be any better.

Staff did not want to take my baby's passport photo, despite it being listed on the website as a service. In the end they forced me to go elsewhere. It seemed they simply did not want to do their job and have as easy a day as possible. One was on their mobile phone. Another customer behind us in the queue empathised and told us they are always awkward and difficult there.

If I could rate a 0 I would. I went in to update my passport and got told I had the wrong application form filled out. When I asked if I could get shown what the right application form was, the Asian lady that works there told me she doesn’t know which form is the correct one, completely ignored my presence and walked off. Her attitude and the way she was talking was utterly disgusting.

got my passport photos and renewal done in 10mins. very efficient service.

Holding up my parcel from eBay for no reason yet sending out a text message for collection to me, which I did go out of my way to collect it but only find out the parcel is actually not there for collection then probably realising they stuffed it up, the parcel finally on its way to me next morning. And that non-apology apology from the lady behind the counter just made the experience even worse. So it’s a well deserved one star for you.