Dolphin Tribe

If I could give 0 stars I would. DO NOT go to this practice. My GP provided me with a referral letter asking for an opinion and management regarding traits of ADHD. Dolphin Tribe sent me an email saying my referral letter was not accepted and they are unable to provide a specific reason.Really disheartening and comes to show how little they care. Very appalling customer service. Please do yourself a favour and go elsewhere who will show you how much they truly care.

Incredibly difficult to get in contact with reception. Extremely frustrating process to even book an appointment. No one reaches out after referral and all necessary documents are sent in via email and you cannot speak to someone without getting redirected 3 times. I was on hold for nearly 15 minutes before getting hung up on. Really disheartening considering some people may already be in bad headspace’s.

I am relieved. I thought they treated my challenges as legitimate regardless of how my assessment turned out. They provided me with sound guidance on how to handle my son and what to do next. I feel hopeful! I’ll suggest anyone this place for thos, who’s searching for ADHD and IQ testing place in Sydney.

Have a good look at the good reviews for Dolphin Tribe- they are all from outside Australia, and have all left reviews for the exact same businesses spread right across the world. An amazing coincidence? Or fake positive reviews???How bad is it when they have to pay overseas people to leave positive reviews.Click on all the positive reviews and see for yourself!Having taken my child to see her I can assure you the negative reviews are real. She showed no interest in my child's welfare, cancelled appointments less than 1 hour before appt time, yet had the hide to charge cancellation fees when my child was ill and we gave 2 days notice of cancelling an appt. Negative reviews on both Google and other sites all seem to tell the same story. And when I questioned her double standards she then terminated my child as a patient!!Dr Sangeetha Makielan displayed no empathy for my struggling child at any time and was not interested in helping at all.

This is the email I get cancelling my sons appointments after questioning an undisclosed credit card surcharge.We introduced surcharges for Credit card transactions from 1/11/22 due to increased costs of running business (just the wages alone have increased by more than 15% in last year) and use of premium credit cards whose transaction costs are more than most small businesses can bear. It would also be unfair to pass the high-transaction costs incurred to our patients via our fees when many of them are happy to pay by EFTPOS or direct bank transfer - which incurs no cost.Therefore we decided to introduce the credit card surcharges that's well below the actual costs incurred. For example you were charged $3.50 while the actual cost for us was $5.02.However, given your comments we have cancelled all your booked appointments.

While trying to call the practice over the phone can be sometimes difficult (understandably) however they are very responsive via email. As a new patient I had to send the referral before they would even offer an appointment. While process of booking appointment was bit lengthy I do appreciate the transparency of the emails with all policies and fee information included.

Dr has been helping my 15 year-old daughter for the past 6-month. She has made significant progress, in terms of reduction of anxiety symptoms, improved concentration at school and academic progress. My daughter felt comfortable with the psychiatrist, and has been speaking highly of her

I will update here as we go through the process, but I am glad I actually read the reviews rather than just seeing the stars and shying away. I was also referred by our GP, who strongly recommended them. Happy and relaxed now!!

It was extremely essential to me to attempt to locate the best individual for my child and for us, as parents navigating this field for the first time. When we were first encouraged to get psychometric tests done for our eldest, we had very little knowledge about the procedure or outcomes. They helped us in every step. No doubt this is one of the best places for IQ testing in Sydney.

Absolute atrocity of a practice, price is outrageous. If you want to get tested there are places like MQ neuropsychology centre and UNSW psychology clinic if you don’t want to deal with these people who’s focus is money not people’s mental health at all. I would stay as far away as possible.