Shutters Only

I used this company to install shutters in my house - total of over $30K. Initially Ron was very obliging but now refuses to fix a shutter with a problematic screw that's keeps falling out, thus preventing the sliding shutter from opening. He has been out once to fix it but it has happened again and he claims it is not his fault. However as this shutter does not get used and is only moved for cleaning and the problem stems from the way the screw was put in initially, or subsequently when he fixed it, it is obvious that another hole needs to be drilled. He told me I would have to pay another call out fee of $85 but I refused as I feel this is not a problem of my making. So he left me a voicemail telling me that he will never repair any shutters for me again. Wow, what appalling customer service towards a loyal customer. I would not recommend this company.

The owner of the business, Ron, installed shutters in three rooms of our house. About two years later, the plastic pins holding the louvers in places started to regularly break.According to Ron this wasn't a problem with his product. The plastic in the pins was getting brittle and shearing off because the Sun made them hot". So