Australia Post - Varsity Lakes LPO

Too small post office for the traffic that's there. should be at least two more people working there as the line always too long. Currently the staff does whatever they can to serve customers, and even though they are really overworked, they very nice.

Extremely unhelpful, I sent a further complaint to Australia PostThe woman in this post office should maybe consider retiring and have some new happier and customer focussed workers come in as we are so lucky to have a post office close by - they claimed to not be able to take a passport photo, after I asked if they could try they did give me some photos, their machine was obvioulsy faulty or they did not know how to operate as there were some flecks through half of the photos, but they did not discount the cost of the photos I purchased.I could see other customers waiting outside as the open sign was not turned around, when the lady asked the worker about if they were open the worker blamed me for closing the glass door, which I did as it was a little windy outside.I have been treated rudely in this post office several times now sadly.

Great post office with ancillary services, however can be parking challenged, so best to avoid in peak times if you actually want to transact.

Good service and friendly staff. I wish they had extended hours to cover Saturday morning because it's difficult to get there during the day on weekends days only. Parking can be problematic also.

Untrained rude elderly woman unable to do simple passport photo for me and told me to go elsewhere as they don’t do it there. Do yourself a favour and retire.

Staff seem to always be rude. Older ladies. Not always but most times when I go in there I feel like I’m spoken down to. I just called up to say I’ll be in Melbourne for a little while as it’s Christmas and I want to see my family and a package arrived but I was too late to pick it up so I asked for it to be held till I’m back. I was trying to explain I was going and when I was coming back and was just cut off several times trying to answer the question I was cut off with -.-“ was quite frustrating. Person was very rude. I don’t usually leave reviews but this made me quite annoyed. I get people are stressed but kindness goes a long way and please don’t work in customer service if you can’t be welcoming and polite. I know customers are shocking too but I genuinely was polite and I didn’t receive the same attitude back.

Asked taking passport photographs but they couldn’t do it. The old ladies advised me if it is not Australian passport should go to the lodge, but I didn’t need such an advice cause I knew the photo size of our passport was totally same as Australian one. I made it before for my son’s passport. I cannot believe they never say sorry for that they couldn’t give the Australian post standard service. They are excusable and insincere.

Parking was easy, middle of Christmas rush to post parcels and ihad immediate customer service. Staff were helpful when I asked about other services in the area. Would definitely return.

Could the (older) counter lady be anymore mean?3 Things NOT to expect from this AUSPOST.1, Customer service (unless you are also old, and of a certain colour)2, Passport related things (photos, sending forms)3, Open on Saturdays.This is a franchised (licensed) auspost so the owners can do what ever they want. Just prepare your mentality and don't say I did not warn you, you will cry otherwise.

Collection card says they open on Saturdays. But no, they don't. Google wins over their own piece of paper.