On Track Psychology

I attended a few sessions with a lovely therapist to help me work through some life changes. After our third session, she completely stopped responding to my emails. I then followed up with the business to which I received no response. I then emailed again a week later and got a response two days later. They offered me a time that did not work to my schedule, and they have since completely ghosted me. Completely unprofessional for a business that claims to help people in their time of need (and charges the $$$ accordingly.) Also upsetting as I clearly noted I struggled talking about the issues I was facing, so to be abandoned like this only complicates the issue further. Do not recommend, please try somewhere else for help.

I’ve been seeing Jody for 9 months and I’m extremely impressed and happy with the comfortable and helpful service and environment she provides. On Track Psychology goes above and beyond for their clients and I would highly recommend them to everyone!

Hi Newcastle,Im Bec the former owner of On Track. I would like to address the previous poor review and apologise to you for being lost in the handover. I sold the business suddenly in unforeseen circumstances which means things didn't run as smoothly as they should. Im so glad you had a positive experience in your short time there, however, I understand it was overshadowed by what followed. Some of the therapists went their separate ways on handover of the business. Im so sorry this was your experience. I take the blame for not organising a better handover. All the best xxx

I have been a client of Jody for sometime and highly recommend her. Jody helped me to find a way forward that others could not. Always prompt with bookings and goes above and beyond to help you. I have always been cared for in the highest professional manner. Intuitive and easy to speak to.