National Storage Garbutt, Townsville

It was fantastic service with very helpful staff and my sister in-law was very happy with her storage shed and the friendly help she got.It was clean tidy well presented with very friendly staff.

Secure complex to store whatever you want. Large range of unit sizes. I personally rented through a real estate agent. Trollies provided to help move items. And elevators for upper floor access.They also hire out a truck and some trailers. There's also packing supplies inside the main office.

The gentlemen that worked there was very sweet and helpful

5/5 stars doesn’t do this team justice. From beginning to end, the girls have been amazing. Just a special mention to Terri, what an absolute gem she has been to deal with. So friendly, so helpful and just such a nice person. If I have need storage again, I’ll be going back!!

Great storage! Big room and a good access.

Antagonistic and rude. Was parked on the grass while waiting for a friend to finish up at the shed's. security guard came out full of attitude and being way ruder than needed to be. As soon as he told me I couldn't park there I moved my car. There was no dramas. Flat out turned his back on me and walked away when I said have a good one mate thanks for letting me know"I know guards aren't there for customer service etc

My brother rented a storage unit to store some of my mother's furniture 11 years ago in Garbutt. Mum died in Sept 2021 and my younger brother died unexpectedly in May 2022 before we had emptied the unit. I was listed on the National Storage contract as the backup contact for my brother and he used my residential address on the contract. Apparently, this means nothing because I could do nothing with the unit or the contents when he died so what is the point of having an emergency contact?The first problem was they kept sending invoices to my brother's widow. When I pointed out the contents were nothing to do with her (she already had enough to deal with) they didn’t care. After 2 months, multiple emails and numerous unpaid invoices they finally redirected the invoices to me so I could redirect them to mum’s estate solicitor for payment.The next problem was when we found that National Storage would not accept cheque payments from a solicitors trust account. This meant every month we incurred additional legal fees as the solicitor paid the invoice then had to get us all to sign off on the transfer from the trust account funds to the solicitor’s accounts.The next issue arose when they decided my brother's death certificate was not sufficient evidence to give us access to the unit. Yet again we had to involve the solicitor incurring more legal costs to presumably satisfy them that that he had died and his widow should get access.Then they decided that the letter from my sister in law’s solicitor stating the contents were part of my mother's estate should have stated the contents were part of my brother's estate so we incurred even more legal costs.They finally granted us access - 4 months after they were initially advised my brother had died and, of course, 4 more months of storage invoices. When we were on site would you believe they asked if my brother’s widow wanted the unit in my brother’s or her name? Seriously what is wrong with these people? The locker was transferred to my sister in law’s name and I am the emergency contact. We know “emergency contact” just means the next person who will pay the storage invoices - they can do nothing else.When I looked through their demands and I realised we had spent >$30k for storage over the years I realised they have absolutely no idea what customer service is and their inflexible rules and demands reminded me of the Banking Inquiry.

Rates by month were very reasonable for near new clean units. Placed all my vacated unit furniture and personal clothing in first floor unit number 67, whilst I was away for two years. On return I found all contents to be totally as I left them, in perfect condition, despite Townsville enjoying mixed hot/hotter/rainy and humid conditions.With large service lifts, using my unit was so easy, thank you so much.

Not clean , never two trolleys in lift sometimes none and they keep jacking up the price

Fantastic storage shed design & set up, fully enclosed & extremely secure. Would recommend to others.