Security 1

Average service. I have dealt with them for over 4 years in our business and they monitored several sites. Would get calls after 10pm advising that a site hasn't been armed even when we told them we were having technical issues and not to call (went on for over a week, no internal communications). When we decided to change to another security company they made the process very difficult, said the installer codes were their own 'intellectual property' causing the new security company to visit the sites and factory reset the units or Security1 could decommission the sites at a huge cost. Wouldn't provide GPRS serial numbers to give to new security company.Overall, average service when everything is working. Poor service should you request anything. Totally unpleasant to deal with when leaving.

A bad experience in upgrading an already installed security system from them. They have only 1 technician, who goes everywhere and if he is sick or off duty the schedule goes up side down. We had an appointment which was cancelled due to sick technician and then had a new date, then had another but Mr Technician didn't turn up. Mr Technician did turn up on that date which was already cancelled. I am not sure how would they mange monitoring issues with only 1 technician?. Have NO communication system with the customers. Once the appointment was booked, there are no reminders. The booking manager is always busy and not available. I took a day off for the first appointment and had a phone call in the morning at 8.30 am that technician was sick. What a shame?

If I could give minus stars I would! I don't think I've ever experienced customer service this poor in all my working life. I am still dealing with an issue that I raised in April and if it wasn't for me following up; even though on every occasion I was promised a return phone call; I would still be waiting for contact. Not only that, but now my requests to be put in contact with the owner are being ignored. What sort of security company leaves an issue so long to be dealt with?

Recently purchased a property with a Security System monitored by S1 installed. After indicating we did not want further back to base monitoring, we were advised the system could be left on premises and used 'in house'. A technician came and disabled the back to base monitoring, which resulted in the system beeping all night every night since. When contacting the company to discuss, I was advised to contact the previous owners for the code (which had already been changed by their technician) and offered to fix the issue by either signing up for monitoring or disabling the system by disarming the main power.There was no attempt to rectify what appeared to be an issue created by their technician, and now we are left to dismantle a useless security system and patch our home.The lady on the phone did not appear at all to want to sort out the error that appeared to be created by her own company.Attached is a photo of what your wall will look like should you ever decide to remove the system.

Security company that you cannot trust. I contacted Custom Security Systems (CSS) on January 31st. CSS website said we could have the security system reprogrammed for free as a summer offering". Then I has been informed Security1 bought CSS

Have had ongoing issues with this company and there monitoring centre for over 3 months. Replaced parts at our cost and still the alarm goes off at all hours. Not sure they know what they are doing. Never return calls not sure this s someone you would want looking after your business.

I am sorry, I ever agreed to sign them as my security provider. the service is very average if everything is fine. It is a nightmare if you need something fixed or when you are leaving. My initial interaction was when they stuffed up the bills and were invoicing me for months, but not monitoring. They then had to replace the sim card so their systems could communicate to my alarm two years after the initial contract and through that they had apparently signed me up for another 3 years even though the contract terms doesn't state that changing sim card will constitute a new three year term, so I have just paid a large bill for the next 5 quarters plus decommissioning costs in order to cancel my services even though I have been their customer for since 2014.A huge thumbs down to Security 1.

This isn't just a security company, it's a technology company. The systems they provide are state of the art, cutting edge - with easily the most experienced alarm technicians in the state, if not the entire Country. Having spoken with their 24/7 monitoring staff over the phone; they are clearly competent and experienced. Security1 is in a different league. 5 stars.

No credibility , Just promising , No action . I feel like there are nothing but a lady answer the phone sometimes