Sephora @ Karrinyup

Finally …. A Sephora store in Perth !! It was well worth the drive, the heat, the crowds and searching for parking …. Huge store, so many products to choose from - sssoo happy they carry Fenty ! The service was fantastic - despite the huge crowds of people shopping for a bargain on Boxing Day, the sales associates were pleasant, so very helpful and incredibly patient. I wish I had taken a photo of the store - but I was far too distracted by all of the products !

I wrote a review a month ago describing how grubby Sephora in Karrinyup is. It’s still grubby. Staff, if you’ve got time to lean, you’ve got time to clean! I rarely see staff refilling stock and I’ve never seen a staff member wipe a display cabinet. The only spotless section is the Benefit Brow Bar.Yesterday during the 25% off sale (Gold beauty pass members), my daughter wanted a particular foundation. Asked a staff member who tapped an iPad and said they were out of stock. Someone else said they’d seen it out the back and went and got it for us.Products are great and the 25% off sale yesterday was brilliant, but it’s dirty and some of the staff are unhelpful.It’s also clear no one reads these reviews because there are no responses from management.

We visited karrinyup Shopping centre at Sephora but the store is kept in such poor condition with no price tags on most of the products . Poor customer service and sales representative at this store .Being Louis Vuitton parent company very poor standard kept at this store. No proper display and without price tags it is not easy to shop at this store.

I visited the store on the 18th of June 2023 at around 2-3pm and was disgusted by the treatment there. Extremely understaffed, you could learn a thing or two from Mecca's incredible staffing and priority to providing excellent customer service. I stood there looking around for 30 minutes for a staff member to come over and help me with shade matching. Eventually, a beauty representative/sephora employee from 'Givenchy' (Gypsy looking round lady, mature looking) approached me telling me she will help me: except her 'help' was conditional - the foundation that I had to choose had to be from Givenchy and it was blatantly obvious her poor attempt at selling me the foundation. I told her I wasn't interested in Givenchy due to its performance and preferred a different foundation brand and just needed her help with shade matching - she very rudely scoffed and remarked 'then find someone else to help you' and pretended to play around with the lipsticks. A large number of customers were looking around for help and that lady was just standing there by the Givenchy counter trying to sell the makeup that obviously no one was interested in. I left feeling very offended and proceeded to shade match myself. For your staff to prioritise making a commission rather than providing authentic help to their customers is reflective of Sephora itself. Customer service is non-existent here and you are made to feel like a mere number. Will continue to shop online because in store customer treatment is despicable.

I’d give zero stars, but I actually like a lot of the products that Sephora sell. Unfortunately, some staff really bring the place down and the customer service is pretty rough. “Lan” could really do with some training and a better attitude. I went to Mecca Karrinyup right after and the service there was incredible, friendly and professional.

When Sephora first opened at Karrinyup the customer service was quite good, but for the past 3 occasions I shopped there the service has been horrendous. To put it plainly the staff on the floor are indifferent and unhelpful. I've come to the conclusion that there is a toxic culture of indifference in this store, unlike the store in Perth CBD where the staff are enthusiastic, engaged and helpful. On one occasion I spoke to the manager at Karrinyup about the attitude of the staff, but yesterday I walked out after it became quite clear the staff simply couldn't be bothered. I certainly don't have to put up with this and will rather shop at the CBD store. I have noted the multitude of reviews of dissatisfied customers at this store, which clearly indicates that the poor customer service is not being addressed by the management.

Extremely poor customer service.Walking around and around it’s a Wednesday and no staff. It’s not like it’s busy being a week day.Asked the lady at the front counter who to her credit was polite.even she walked around saying sorry I don’t know where all the staff have gone. Literally just the girl at the counter.She also couldn’t help us though with colour matching.This meant we couldn’t buy the foundations my sister and I needed.Pretty poor when the store has literally zero staff to assist.She asked one of the ladies who works for one of the brands if she would help and she refused.I can’t make it up, no staff to assist. We did have a laugh about it because it was so comical. People around but no staff to assist anyone. A counter girl standing at the counter not serving anyone but also not offering to help with in store service.You go to Mecca even on a week day and you don’t have that issue at all. You might have to wait a bit, but you can see the store clearly has people to help. Sephora isn’t the only player in Karrinyup that sells makeup. Mecca is steps away from Sephora.Why would I shop at Sephora with no help when I could do the same on the online store? I would much rather go to Mecca who will actually have staff who can help.Clearly an ongoing issue judging by reviews saying customer service is lacking.

Love that they stock Rare Beauty and Fenty Beauty... that's the only reason they're getting a star from me.ABSOLUTELY HATE their lack of customer service. I've been there several times now and I've NEVER been approached in a friendly manner. I've always had to get someone's attention because they walk around without bothering to actually look for people to help.Just because I might pop in while in mom mode with no make up on, it does not mean I won't spend money on quality make up and beauty products.Also, don't bother trying to call them. I've tried three times in as many weeks and the phone rings out.

Went here to purchase some foundation from either the Dior or the Fenty brand. Took around 10-15 mins to even find someone to help me. After finally finding someone, I asked a lady to help me test the Dior and Fenty foundation on me as I didn’t know which shade I would be, she said she could only test the Dior one as she is assigned to that brand only but will get another lady to come help. Another 10-15 minutes later I am just standing there with my partner waiting with no one coming. So we both just decided to leave because we were both sick of waiting for no one to even come help. Very poor customer service here and disappointed as I wasn’t even able to purchase anything. Will not be returning here.

Shockingly poor service both in store AND online. What is the point of LIVE CHAT when issues can’t be resolved instantly. In store team and online team must have no communication whatsoever as they all abide by different rules and policies. What a disgrace. Have never had any issues with MECCA. The company as a whole must do better.