The Cheesecake Shop

My son's cake for his 5th birthday was amazing he was so happy with it his smile and the cake on his face says it all, been coming to this cake shop since my son turned 3 and will continue to do so as I'm happy with the cakes I get definitely worth the money

We have been using this shop for 10+ years. Just visited and bought a birthday cake. As walking to the door the box fell apart and cake fell. Response was - your fault. You were carrying it. Have to buy another one. We have never had the box even look like it would fall apart before. Such rude customer service. Avoid like the plaque - we will never go back.

Went in on a Saturday to pick up a cake for my daughter. We hadn't ordered anything so it was going to be a selection from the display.As soon as we walked in things did seem right - the staff were arguing with another customer about a cake which had been ordered. Apparently they had forgotten to put the birthday message on the cake and didn't seem particularly apologetic. While they were arguing with the customer another customer walked in.A lady walked out from the back and started to serve the customer who had just walked in. Both myself and the other customer said I was waiting first - but the lady seemed confused and said she'd already talked to me (?). I said I hadn't talked to anyone yet and asked for a pavlova cake.While I was waiting for the cake I looked in their fridge where they have slices of cake. Many of the cakes were out of date by up to four days and left in the display (see photo - taken 5th March). The lady did bring us out a cake and it was actually very tasty when we got it home.So the cake we got was very good.. but the staff seemed confused, prone to errors and apparently leave quite out of stock on the shelves. I'd be cautious about relying on this store to provide an important cake and DEFINITELY check the dates on cake before you buy!

Very happy with the cake and service at this shop. We ordered a sea life themed cake for our son’s birthday and it was awesome. Not very sweet, perfectly decorated as asked and delivered on time. Five stars!!! Will order again soon.

Great customer service - cake was ready when I asked for the pick up. The chocolate plate with happy birthday was great.

Thanks for making such a nice cake for my daughter's 21stbirthday. It looks amazing and tastes great. Every one enjoyed it.

thanks heaps guys, the whole team at the east bentleigh store are the best. said yes to all the customisation that other cake shops said no they couldn’t help. i wanted a mermaid cake with a 3 D mermaid figurine. the cake looked amazing.not only that, they ensured that it was transported properly to avoid any damage during transit. The lady personally came out of the store to place it correctly in my car. definitely recommended for quality and personalised service

Adi, customer service was wonderful. So helpful over the phone and extremely accommodating with my specific cake requests. Nothing was to hard. Thank you. Bentleigh east cheescake the best!

Great staff and great service, love their cakes just bought ready to go cake pretty in pink to save my day

I had such a great experience at The Cheesecake Shop Bentleigh East!We had a cake made for my childcare’s first birthday & it certainly didn’t disappoint. The cake was fresh and delicious and left everyone glad they got a piece.The staff were just as nice and friendly. I would recommend this shop! If your wanting to buy a cake for a special celebration