Europcar Melbourne Clayton

i had a great experience with the staff there. both satty and steve were very kind and attentive to me despite serving rude and angry customers who were unhappy with their insurance getting their anger out on them. i think people forget these people are doing their job and decisions are made by their insurance company based on a cheap rate they have chosen. despite this, people working there were polite and professional. noticing my pregnancy, they helped me with extra perks and care. thank you team!

Requested extension of rental which was agreed. Then they call asking where car is and overdue. Explained it had been extended and Odo pic sent, then promised a switch back to another vehicle as rental extended. When we deliver vehicle - told no car available.Insurance company recorded call where they'd promised a car would be. Not only incompetent, but liars then deny the recording - it's a recording!Genuinely should not be in business avoid at all costs. Disgraceful lying rude unprofessional cheats.

Booking was made the day before required for insurance repairs. I was greeted politely by staff and notified the booking was upgraded as I am 6’3” and the current vehicle was not suitable.Stephan handled the process in a timely and correct manner. Not to mention his suggestion that the vehicle type could be upgraded.Thanks Europcar Clayton for a pleasant experience.

Friendly and helpful team. Took the time to thoughtfully share all information and walk through vehicle together. Amazing vehicle and highest level of customer care. Stephen was very helpful and took the stress out of situation. Highly recommend and would definitely come back. First choice car rental by far.

Was forced to use this place for an insurance claim and it has been by far the worst experience with a car rental company in my life. They actually stole over $3600 from my card without any authorisation and then after I complained did not even bother to follow up and contact me. Luckily I saw the charges and was onto it but I have still not received my money or an apology or any proof that the money will be returned. I am absolutely horrified at the behaviour of this company and will never deal with them again. And if you’re thinking of renting a car from them, and giving them your card details, don’t! They take thousands of dollars of your money without asking and by reading other reviews (after the fact) this is not an isolated incident.

Great service and great communication. Had no problem at all. The van they provided was brand new. Definitely will come here again

I rented a car when mine was being repaired through insurance and they were so helpful, especially Steve. He was very welcoming and friendly, giving me an upgraded vehicle. The best customer service ever! Thank you tremendously Europcar Clayton!

Friendly service and great communication. Had no hassle at all, everything was explained clearly and the vehicle provided was of excellent quality. Definitely come here again for a hire car.

Way too interested in trying to upsell insurance and ensure that they have to do no work when the car is returned so we're at pains to tell me to vacuum it eccetera if it got a little too dirty. Problem was, car had tissues jammed btw front seat and wrappers in cupholders. At least tissues were clean.