SA Lounge Suites - Gepps X

What a great experience so far. Kate is very knowledgeable and a huge help with finding the couch to suit our space and needs.Haven't received the couch just yet but the service has been fabulous!Does anyone have any feedback how there couches have held up against their cat?

Joel was a very friendly and informed salesman and was a pleasure to deal with. Slight pain point was that fact my couch wasnt going to be delivered on time and i didnt get a courtesy call to let me know I only found out after I had called to arrange delivery. At first there was a bit of back and forth with after sales team however Alison stepped in solved the issue and provided clear guidance of when I would get my seat and it was delivered within a week of the original delivery date. Also they missed a cushion but Alison quickly got onto manufacturing and ordered the additional cushion and delivering it straight to my home. The lounge suite is perfect, amazing build quality, just like in the showroom. They even gave me the 5 year warranty on accidental spillages and applied fabric protection on my lounge to make sure I had piece of mind. Honestly it was leagues ahead of anything I tried out at other major retailer’s. I absolutely love the lounge suite and would definitely recommend this place to my friends. 4 out of 5 stars, very happy customer.

I'd like to give a bit shout out to Dave the warehouse manager and the excellent delivery team who went above and beyond when delivering our dining table and lounge suite. They problem solved the tricky logistics of getting the furniture into our house with great humour, patience and kindness. Excellent customer service! Thanks guys and the kettle is alway on!

We originally bought a lounge off them over 15 years ago and the quality of is just as good today as it was when we purchased it! So it was natural to go back to them again when we wanted a lounge for a different room and we got fantastic helpful service from Joel. I love the quality.

We are so impressed with the amazing service and quality from SA Lounge Suites. From start to finish they were so professional and friendly. We purchased a custom made modular couch which has an inbuilt sofa bed. It's the nicest and most comfortable piece of furniture we have ever seen. We looked at over 10 different stores and nothing compared to the quality of their furniture. You can feel the love in the products and the fact it’s locally made in Adelaide is so unheard of and wonderful. Thanks so much SA Lounge Suites, you're so awesome!

Bought my leather lounge suite from them 10 years ago - called them recently for the first time since purchasing as I seemed to recall they re-cushion the back cushions without charge if you buy from them - they confirmed yes and I delivered them to the warehouse after arranging with a same day service and they are like new again. Amazing service from a business that clearly takes pride in the quality of their product and their service.

We were initially unhappy after having the lounge for a time with the deterioration of the leather finish where our heads went ( caused we were told by taking prescription medicines) we contacted Alliso who arranged the chairs to be collected and repaired.then Frank made a trip to our home to ensure we were happy.Very impressive

Purchased and took delivery of our lunge suite back in December 2020. Excellent service from start to finish. Even with a few hiccups along the way, through no fault of their own, they solved them promptly and efficiently. A big thank you to Kate and Joel. SA owned retailer using SA owned lounge manufacturers. Kate was amazing, she patiently and professionally walked us through the selection process with no 'hard sell' and stayed in the loop all the way to the delivery. Frank and his team in the warehouse are very customer focused ensuring we got exactly what we ordered and on time. Love our lounge suite and enjoyed the buying experience. Will definitely use them again and highly recommend.

Huge thanks to Katie - this is the best service we have ever received. She helped us choose a lounge and dining table that we have always dreamed of and even came to our home and gave other advice regarding interior design to suit our new items and to double check measurements. A friend from work recommended the team here and they live up to hype! We cannot wait for our new couch and dining table to arrive! Thanks Katie and the team at SA Lounge Suites!

I spent over $3500 for a manual 3-seater recliner and having an absolute nightmare with it now. After taking it back for twice (first time the recliners were not folding properly and a scratch mark on the leather and 2nd time there was another issue with the sponge) in less than a couple of months time, it now looks like pretty old product as they dont clean this up before the delivery. And the surprising fact is that it came back from the service centre with a tear at the bottom in the 2nd time. The after sales service is horrible. I have asked for a refund and they have declined. I had to organise my work to be home to receive this 3rd time (including the firdt time delivery) in a row and still there are issues and I have just given up.