Best Western Olde Maritime

I recently booked accommodation for a group of guests at this hotel and I was thoroughly impressed with the experience. The rooms were spacious, clean, and comfortable, and the staff were friendly and attentive to our needs. The hotel amenities were well-maintained and enjoyable. The location was convenient and easy to access. Overall, I highly recommend this hotel for anyone looking for a comfortable and enjoyable stay, and I look forward to booking with them again in the future.

Very impressed with the staff, and the facilities. Quaint, cosy rooms with modern comforts. Great location, close to the beach and parks. Was a bit disappointed with some of the furniture in the room, as we spent a bit of time in the room. (No couch and uncomfortable dining chairs). Also keep in mind, for accessibility, not all rooms are on ground level. Lovely attached restaurant with room service options.Thank you for a lovely stay.

Clean room. Good space, except the room was advertised as Queen bed but was offered as double instead. A rat (literally) scratched a wall all night

My go to place for work visits. Lovely and clean, always accommodating to my needs and great food from clovelly delivered through room service. Fast wifi and good range of foxtel stations. Convenient there is a gym and laundry room on site. Close to all amenities.

Stayed here in room 23 with my partner from the 11/01/23 - 15/01/23 and we were very happy with the service from all staff and the quality and cleanliness of the room was perfect for what we needed during our stay, only small thing we could pick on was the room above us had really creaky floors so occasionally we had a bit of trouble sleeping with the guests upstairs walking around late at night, but aside from that we will definitely be staying here again next time we are in the area.Food from the restaurant is also really nice, we thoroughly enjoyed our room service breakfasts :)

Stayed here for work - the customer service and staff were SO friendly and helpful. They really made it for us. Fantastic location and lovely breakfast. Will be back

The guilty hotel owner has been keeping deleting the real NEGATIVE comments.Won’t mark 1 if there’s an option of 0.Not worth wasting money here where the owner/manager doesn’t have the basic right attitude or work ethics to show fairness or care customers with flexibility, only with arrogance and indifference instead.We got Covid tested positive with symptoms days before we were to make the trip, unfortunately, we had to cancel the trip and stay home as per VIC GOV requirements. I called and emailed the property directly in person and via Agoda to request refund the fees I paid due to the genuine hardships that we are experiencing. I do understand that when I booked the room it said un-refundable, however, I did have explained in detail to the property that we truly didn’t expect the unforeseen sickness and it’s not because we changed our mind that we had to request the cancellation and refund, even partial refund, and I requested at least twice if they could provide any exceptions due to the special case scenario, apart from policy.Disappointingly, the property manager insisted that it’s their policy and NO ROOM FOR REFUND INCLUDING PARTIAL REFUND, NO RESCHEDULING, NO REMEDIATION, NO EXCEPTIONS at all, and they paid little respect or offered no fairness to customers who have genuine difficulty and hardships, which is really terrible and frustrating.Unlike another hotel I booked in the same scenario that they showed compassion and fairness where they were happy to refund with great customer service provided, on the contrary, it’s ridiculous that the owner of THIS Best Western hotel kept saying I should’ve chosen another choice when booking where free cancellation can apply, and that’s the way he handballs to customers and how he proves himself pays carelessness and ignorance to customers that are in hardship. They don’t care about goodwill or reputation but only profits and money. They are quite profitable and prosperous, but no work ethics at all.

What a wonderful stay I had at this motel. I was in Warrnambool for a wedding and needed an early check in so I could freshen up and change. Nothing was too much trouble. Very friendly staff at both Check in and check out. I got a basic room but was still well appointed. Comfortable bed. Great shower. Very clean. This will be my first choice if ever I stay in Warrnambool again.

What am amazing place! Exceptional customer service, in particular, a big thank you to Zilvana, who picked us up from the station and drove us around showing Warrnambool's beautiful highlights. She was wonderful, as were all of the staff (Mark and Courtney) who went out of their way to make us comfortable. Hotel is in a great location, close to town and station. Has a lovely bar and restaurant, so handy. Room is clean, cosy, comfortable. Our stay was awesome. Highly recommended! Thank you.

Raj and Bronwyn couldn't be more accommodating as due to a bike accident Bronwyn drove us to Hospital emergency, provided a shower chair after and also drove us to train station due to me being unable to walk far. Also picked up us up from station on arrival. Room was lovely and large, breakfasts were delicious and not your usual scrambled eggs etc All staff were very friendly. Nothing was too much trouble. Felt a wonderful warmth between all. Would highly recommend this getaway accomm. Not far to walk into city centre, and just across the road from Sound and light show etc. Would give 10 stars if could. Yvonne and Bruce