Star Car Wash - The Ponds Shopping Centre

Absolute waste of time and a lot of money going to this car wash, save yourself the effort and go elsewhere! Little to no care was shown on our vehicle, with me still being able to swipe dust from the car doors after the “service”. Complaint was sent but no response received. So disappointing and will be ensuring none of my family or friends trust star car wash in the future.

I have taken my car here on 7-8 occasions as it’s very close to my house. Often I am in a rush and because they are located underground you can not see the spots they have missed or the sub par job they do on the windows but I have always given them the benefit of the doubt.Today I went to pick up my car and noticed so many parts that still had dirt on it and showed them and said I expect them to be cleaned properly when I pay $50 for a wash.I said I would be back in half an hour and when I got back noticed they had only just wiped those spots with a wet cloth..Waited to come home and take photos of just a few of the spots mind you I had shown them these spots and gave them a chance to clean it up..I have also attached a photo of the cloth I used to clean those bits myself very quickly so everyone can see how much dirt and grime they leave on the car when washing it.I won’t even go back to use my free car wash points I’ve accumulated after todays experience and would highly recommend that others don’t use these guys either

DO NOT GET YOUR CAR WASHED HERE.Attached are photos of what my car looked like AFTER my $95 interior and exterior clean. Obviously hasn’t been touched. I called the manager and he told me to come back the following day at lunchtime. Took time out of my work day to help them fix their mistake, and when I got there, the place was totally closed, even though it said on Google it was open.The manager said they had had to close for ‘urgent repairs due to the rain’ and that I could go to another location (more time out of my work day) or that he would give me a free wax and polish at my next service - not good enough. I started asking for a 50% refund given the interior was basically untouched however he has continued to refuse and is now not replying to my texts or calls. Such a rip off.He also lied and said that his staff said they didn’t do the interior console because it was “full of coins” (???) I don’t use cash and there were absolutely no coins in there, I am 100% certain of that.Currently speaking with Centre Management at The Ponds and Star Car Wash Head Office. GO ELSEWHERE!

The service itself was done well enough (premium wash) although some parts were missed like the tires and front of the car. My main complaint is that the customer service of the ponds star car wash was severely lacking. Upon arrival, I was not greeted or received in a friendly manner. My questions regarding the service were answered abruptly and overall I did not have a very good experience with who I presume to be the manager. I can see others have given this car wash a bad review and I should have checked before I gave them my business. I would not return here because of this, I can get the same standard of wash with better customer service elsewhere.

The platinum car wash done at this car wash was great. Exceeded expectations. The guys were patient to listen to my requirements and cleaned the car so good. My partner was also excited to see the car as if it but rolled outta showroom. They also charged me reasonably.Good job guys. I would strongly recommend them.

Went there to get my bike washed. I asked if they knew how to handle a motorbike and they said yes. Came back 30 mins later to damage done to my motorbike and they have yet to call me back regarding a reimbursement. Not happy with it.

Booked in and afterLeaving the noticed the car had no been washed properly and interior had drip marks, not vacuumed properly . And after talking on phone and being told to bring back only to get there and then they refuse

Worst car wash ever. DO NOT WASH YOUR CAR HERE. I paid $105 for the detailed wash and polish and I got a big paint ripped off the car. And worst thing is the owner Sam he finds some or the other excuse to get out of his responsibilities. They were responsible for the paint peel off and now they dont take responsibility. I gave them $105 and now shelling out more money from my pocket for the paintwork. If you like your car, please dont wash it here. Get them out of business.

I had booked a Platinum wash online, which is supposed to be a premium" service. They took a look at the car