Service NSW

Should have a selection of -☆ ,. Just a single renewal of drivers licence, need to go back more than 3 times and still could not get it down. All the staff need to be retrained for their jobs and educated about what service should be to their customers.Very unfriendly and rude staff and not helping at all.

Visited service centre to nominate a driver for a speeding fine as we couldn't do it online .You think online would be straight forward but it wasn't.And when visited center they said you have to call 1300 number and get it fixed over the phone and come back .So called the number and they said Its straight forward and Service NSW centre people should be able to do it straightforward.Either the staff was untrained / uninformed or just not willing to help .

Always receive very poor service here. Not sure if it’s racism or money or something else. Went here for a driving test many times and was failed each and every time with poor and made up excuses. Be mindful that I have over 25 years of driving experience, never had an accident, and I passed their written tests 2 days apart with 100% scores. As long as you are against a computer it’s fine, but when the human staff starts getting involved suddenly one’s driving skills are no longer “sufficient”?? I genuinely propose that there should be video cameras installed during driving tests so if anyone wants to appeal their case they should be able to. I am a single mom and the amount of distress and inconvenience the staff at macquarie have caused me is immeasurable. They should all be sacked, they are sitting here on tax payer money with god complexes, wasting people’s time. I recommend people go somewhere else for their driving tests.

Would give 0 if possible. Do not go unless you have 4-8 hours spare. I went morning and night. Rude customer service. She told me I had to print off a sheet (which you can do in there) where she told me there was 1 minute until they close. Thats your fault since I have been here 4 hours.... not my fault you served me with one minute left. I should get the same treatment as all other members. Then I had to leave since she wouldnt let me do that final print so nothing was resolved. Will have to go to another RMS now again due to this. RUDE, WAIT TIMES OF 4hrs+. Should also have someone checking everyones sheets and forms so people dont get up there after hours of waiting to be told one thing is missing. Why is no one checking before so they can prepare before they go up ??

20 min wait to get into the room and get a ticket then a 2 hr wait for my ticket # to come up. Service was great once I got to the counter but 2 hr 20 min wait- come on. These places are supposed to help us- not drive us to insanity.

I had a bad experience yesterday 29/05/2023 while trying to pay for my wwcc, they did not accept my visa because it doesn’t have my middle name on it while my passport, bank confirmation and photo card has middle name. They won’t accept my visa, they did not exert an effort to verify my identity because that’s ridiculous, all of my documents were base on my passport, my passport number was indicated in my visa but they won’t allow it. Luckily today, at Parramatta branch they are very helpful, the lady who assisted me at counter number 7, did everything and try different ways so my details can push through their system. I can start my work tomorrow.In fact, I also applied my photo card here and it takes 17 days to arrived, I had to call them and request a new one because my commencement at work is so delay, I was supposed to work on May 2 but they said I need the photo card to get wwcc and when I had wwcc they won’t accept my visa. How ridiculous is that? I don’t know if they were strict or just lazy to exert an effort to help.

Visited Service Macquarie center from 9:15 am on 11 Jan 2023 just to update bank details for my E toll account, waited more than 1 and a half hour, but the young lady working at counter 12 straight send us back to front counter just to print a form, then we have to wait another one more hour to handover the direct debit form to her, total cost us nearly 3 hours! I think it’s easier if she could just click on her computer to print the form for us and spend 5 minutes with us to fill the form as it’s very simple form only takes 5 minutes to fill it. I think her work attitude need improved. She definitely doesn’t want helping people!!!

I have the most helpful, friendly person assisting me today. Her name is Deepa, I want to thanked you for your service and cheerful advice. The service is easy and smooth sailing. I hope the management gave her bonus raise .

It's funny how they say they will not tolerate rude behaviour and verbal abuse towards their staff" but it is only one sided. Their staff are allowed to speak rudely and verbally abuse customers

Submitted my tenants rental bond over the last month and was told that it was fine after I left. I get a call back to go back in with the documents to resubmit it again.... I can understand if this happened once. But after the second time I submitted it they said they failed to process it and told me to go back in again with no other explanation.How this happened is beyond me and a massive waste of time for me to have to keep going in and bringing in the documents.I really have lost trust from this experience. Can they even guarantee they can get a simple task like this done after taking the rental bond money already??? Stop wasting my time