Officeworks Mornington

They were very racist towards me when I finally got to ask someone about laptops, he said you're Asian you should know all about these" I was shocked and offended he simply chuckled and walked away behind the counter to look at his phone! Went to jb instead!!"

Terrible terrible photo printing kiosk. Spent half an hour trying to connect through two apps and through a usb which didn’t end up working. Staff had to connect to their computer to facilitate printing. OW update your software and app, it’s clunky, mostly never works, is outdated and not user friendly at all.

James is an absolute beast at his job, lovely customer support and helped me figure out what is the best laptop for my needs. awesome kid and he's going places.

A big thank you to the awesome Ash. Who was helpful and always smiling when I needed copies of ancient receipts. Staff at this store are always helpful and cheerful and it is fun to visit.

Completely unhelpful, which is not usually the case. I had ordered a photobook which was supposed to be ready. The people I dealt with were clueless and indifferent, bordering on rude.No, it was not busy so that isn't an excuse.No reason, explanation or apology was offered as to why they didn't know what was happening with my order or why the product was of such poor quality.I will remember today's experience when asked if I can recommend Officeworks.

Highly recommend this store. All of the staff we have had dealings with both on the phone and in the store have been very helpful and approachable.A special mention to both Debbie and Liam who went to extraordinary lengths to help us with our purchase of new mobile phones. They both demonstrate the great skill of balancing extreme professionalism with great personable qualities. They both are a great asset and credit to the company. Well done and thank you.

Re recall on a Comsol battery purchased 5 years ago. Advised by the ACCC, the manufacturer+ extensively covered on Officeworks site. A legal requirement, it is not subject to company policy. Senior staff should know all of this+ also know the POS procedure (+ also have a professional customer service focus). Instead I encountered Fiona who clearly doesn't know the former but she sure knows company policy on receipts. Strong on receipts!. Who keeps minor receipts for 5 years? But for the recall I would never have returned it. Its an unsafe product+ its caused fires+ serious burn injury so although it still works i can't use it. I don't care if they gave me cash, or even how much cash, or a replacement but the preferred option of me wandering off unsatisfied with nothing because I did not have a receipt was not on. Im sure many people do wander off after encountering staff like Fiona- its a win/win for manufacturers+ retailers+ so much nicer for staff not to have unreasonable company policies challenged. I persisted+ eventually got replacement -same again. The costs of these recalls are not borne by the retailer but by the manufacturer ( as it should be when they sell dangerous goods) + to a lesser extent by the ACCC as the regulator funded by taxpayers. The inconvenience (time + travel) of these returns is borne by the customer (me), with a side serve of poor retail service thrown in as an extra. Fiona needs retraining+ needs to understand company policy does not trump consumer law. She will have happier days at work if she aggravates less customers who are required to stridently assert their consumer rights in the face of her intransigence. We don't have to shop in a retail store+ we don't owe staff a living.

The Mornington store is quite large with an extensive inventory, from pens n paper, computers, laptops and printers to all sorts of tech including wearables from Apple and Samsung to various tablets. Of course they have consumables for a myriad of models, printer inks, oencils, textas, cables, external HDDs, SSDs, etc.

The print shop here is amazing. A huge thank you to the staff member, whose name escapes me - sorry! - who helped me with an evening program booklet and went the extra mile for them to look great. The customer service at the store is outstanding. Thanks so much.

I just wanted to say a big thank you to your employee Tatiana at the print shop. She went out of her way to help me print out a couple of canvases and did an outstanding job. She was the friendliest young women with a lot of knowledge. It was busy but she was incredibly patient with me and it made the whole experience so much nicer. If she didn’t already work for you then I would offer her a job.