Goodlife Health Clubs Karrinyup

I have been a customer of this franchise for several years now. Now we have been attending the gym in Karrinyup, and since it opened there has ALWAYS been something wrong with the aircon system. A few months back the aircon ducts were falling apart and that could had been a safety hazard to us (the users). Now the aircon is just blowing freezing cold air all the time. I have spoken to the reception and they keep telling me the management is already aware. So obviously the management is aware but doing nothing about it. Also, the machines (eg the leg curl machine) could stay broken for weeks. And don't get me started on the wifi, there is poor 4G/5G coverage inside the gym, so I need wifi to follow my workout routines which are online, the wifi in the weight lifting area is terrible and unusable. Sorry, but I can't recommend this franchise to anyone unless you are willing to pay a high fees and be willing to deal with faulty facilities. The gym looks nice though if it helps....

Front staff and salesperson were really nice and super chatty. However, the club manager wouldn’t acknowledge a 5 Day Trial, due to me “being on a holiday”, stating my only options were to either pay a $20 casual visit or sign up to the club.

Wow! Now this is a wonderful gym! I’m constantly amazed by the fantastic clean facilities, spacious layout, amount of quality equipment and helpful staff. I’ve been a member at several gyms over the years and this one is an absolute pleasure to workout in. Function meets fancy at this place, I’d happily give it 6 stars if I could.

If you want to be taken as a fool by the staff members, this is your gym. One of the staff members told me to buy a voucher and once it is paid, the gym inform you that you cannot benefit from it. So you lost money and they don’t even try to fix it. Bad customer service.

It's has its good and bads.Karryinup being new is possibly the best so far, but it's becoming more and more popular, due to its new machines and equipments. Other facilities like subico or innaloo need a massive update and new equipment. Even a fresh paint on walls and new flooring maybe, just feels so depressing. But overall gets the job done i guess.

I went in asking for a week to week membership just for a gym close to work and the sales lady signed me up and told me that there was a bonus month free. Little did I know, the free month was because she signed me up for a years membership without telling me. Only realised a couple months later when I quit my job so I had to cancel and was told of a $255 cancellation fee, despite having gone in and specifically asked for a week to week membership. The manager was not understanding at all and didn’t even try to confirm with the sales lady for her to tell me why she would’ve done that.

Great gym..group class room though is way too loud..the speakers are overkill for the size of room. What is the point of a good instructor if you can barely hear them. Tone the levels down please!

If I could I would give a zero star. I was trying for weeks to simply get my bf's membership transferred to my name as he went through surgery and only had 2 months of membership left to be used. Well, I found out they extended his contract , which was initially for 12 months, to an extra 6months/1 year (I literally couldn't understand) without his consent.To sum up, I am actually so glad I didn't get to join this gym because it's a JOKE. After going in person 3x and been told something completely different every time by different employees (all they could do was blaming each others), I also tried to contact the manager many times to discuss the issue, I left my mobile and waited for a call, he called me once with a private number , which I couldn't call back :) Never called again...I honestly can't believe how bad their customer service is.Don't believe a word they say.PS. One of the reasons I wanted to join was because of the sauna!! Hahaha whata joke...The sauna only works until 5pm ... and 12:00 on weekends... unbelievable...

BAD BAD BAD! These guys promise the world and deliver an atlasThey blame paying customers when equipment is faulty, and then refuse to fix it. They try to bully customers into submission on any feedback and refuse to take on board any requests to improveA vast majority of the gym cant be used after 3pm in Spring or Summer due to the sun blasting in and the club not installing blinds, it is horribly hot and sunny. The parking situation is terrible and you're left to walk through the shopping centre after a sweaty gym session.From the manager down, these guys are interested in one thing and one thing only, it isnt your health, it isnt your wellbeing, it isnt even your fitness, one thing only, Your Money!Avoid at all costs!!