Laurimar Medical

Rang yesterday and Receptionist was extremely rude. Not the first time I have experienced this poor attitude. Rang back today and was not greeted just thrown on hold and after around 10 minutes I hung up in disgust. The Doctors I see are great but the reception staff on the whole are terrible. In a bind now because I like the Doctors but hate ringing as reception make me feel I am a nobody who is interrupting them.

It’s a shame that your can wait up to an hour for your booked in appointment when you are expected to be on time.Yes I can appreciate and respect some people require special attention but the practice staff could provide a small token of courtesy and notify you that they are running behind this would allow patients waiting a possibility to take care of other errands especially when facing excessive wait times. It’s not the first time experiencing lengthy wait times

Never ever an appointment or a Tele health ever available. Understand times are hard, but I would literally have to tell my body to let me know three days in advance I was going to be sick in order to get medical treatment here.

I have been attending Laurimar medical since it opened and although I’ve always found the receptionist helpful, I cannot thank the current reception staff enough for the help they have provided me, and my daughter, in recent times. After seeing her doctor my daughter and I were waiting for her medication at the chemist next door when she out if no where lost her right and felt faint. I ran back to the doctors and yelled out what was happening, within seconds a receptionist had a doctor come to my daughter and another receptionist arrived with a wheel chair. Thank you again to you all.

Each time I have attended the reception staff are super rude, dismissive and condescending. This has been the reason I no longer attend this clinic except for a blood test. Attended today and noted that there was multiple pens sitting in holder for general use when popping down details. Noting the current climate, I politely flagged this with reception staff, stating I'm not sure if this is the clinic or the pathology but asked how they sanitise these. Was met with rude blunt remark of thats not us

Thinking of going here but looking at the reviews, sounds like the reception needs to lift their game with customer services skills and management could send them to get some professional training at the least... Based on the comments about rude receptionist which is consistent, you would think twice before wanting to go to this centre though the doctors might be good. This is not a good reflection on the centre.

Took my 5 week old son to see a Dr as he'd had a runny nose and cough for 4-5 days, I am a nurse myself and didn't think it was anything to serious but given the current climate we live in and the fact that it had been 4-5 days my mum guilt made me just want to make sure it wasn't anything more serious. I was told at the start of our appointment it was probably just first time mum syndrome" he listened to his lungs and took his temperature and diagnosed "first time mum syndrome". It was incredibly condescending and not at all reassuring to yes a first time mum who was just making sure she wasn't ignoring the respiratory symptoms her 5 week old has in the midst of a pandemic. I wish I asked him to check my son's ears for peace of mind but I just wanted to get out of there. Very disappointed and won't be going back again."

I highly recommend this Medical Clinic. The staff are amazing! Recently I had an appointment for my unwell 4yr old. I arrived at the clinic holding my nauseated son. I asked for a disposable vomit bag, which they happily handed over. I chose to stand outside the waiting room while holding my son, just in case. Shortly after, one of the staff approached me and offered us a seat in the treatment room (with the nurse). It's the small things that mean the most. THANK YOU to all the wonderful staff for having such great values. You made a difference that day!