StarTrack - Adelaide

Depot located way out of central city area and have to wait 20 mins for someone to find the packages and then wheel them out for you at the gate which is 400m from their storage area. Terrible level of service with clearly no concern for customers and respect to the value of their time. Would not recommend if can chose another courier company in Adelaide. Do better StarTrack.

I've had several 'deliveries' from StarTrack. I live in semi-rural area about 45 mins from the Adelaide CBD. StarTrack don't even try to deliver it to my address, they just dump the parcel at the local Community Post Office. I then get an email from StarTrack to say my parcel has been delivered, and then a text from the post office to come and pick it up. Its just lazy. It's also ripping off the local Community Post Officer as he doesn't get compensated for this extra handling. If it was a normal post office - they do get compensated. The added irony is that often when I purchase bulky items, the website says they say they can't deliver to PO Boxes. Then StarTrack dump it at the post office and i have to go and collect from my PO Box. *sigh*2 stars because they haven't actually lost anything of mine.

The ONLY delivery company that despite being home all day, 100% of the time leave a ‘ I missed you’ note. Clearly they dont even try to deliver. This results in a trip to the depot every time. I am sure its a matter of the letter box card is quicker and easier vs enacted the delivery. I have stayed at home when having other things to do to ensure receipt of goods. It makes no difference as they are ‘ missed you’ card operators only.

Do not use StarTrack. Paid $15 for delivery which is appalling on its own. Was home at the time of delivery. Left a card for collection. However collection is post office in the city. I'm at North Eastern suburbs. Can't they leave my parcel at the local post office. What a joke this is. Tried to call, of course they are shut on a weekend. So is the collection centre. Tried to re schedule to re send, the website crashed. Hopeless!

Absolutely terrible. I watched the drivers pull up, stop, then drive away multiple times without getting out of the vehicle. Calling Star track to find out what is going on is Absolutely no help at all. Terrible customer service from the receivers point of view. I've contacted sellers to tell them not to use Star track anymore.

I was home, I saw the driver here in Morphett Vale, could not get to the door in time before I see a van drive away, no worries. However pick up is not only not today, was supposed to be Friday (today is Monday) but tomorrow, but in Wingfield, don't even worry with a driver" just send me a email saying I can pick it up from the depot myself at least then it would be Monday not Tuesday. Luckily filing a complaint with the ACCC is easier than dealing with attempting to get my package delivered from a delivery company."

I have to give a shout out to the delivery driver Sam M (ID 015) in Adelaide for his wonderful good old fashioned customer care and service today. Sam went out of his way to call the depot and find out where my parcel was and which driver had it onboard and request that that driver drop it off asap. That driver did indeed drop it off within 10 minutes. If it wasn't for Sam and his willingness and helpfulness, I would have been minus an important parcel today. WELL DONE AND THANK YOU AND KEEP UP THE GOOD WORK.

Very disappointed with the customer service received by star track. My delivery wasn’t delivered as it was an “incorrect address” which it was not they just went to the wrong street. I rang the customer service straight away and explained this and they said my parcel would be delivered the following day (it wasn’t and no email/updated tracking etc was sent). Another call made the following day and they explained they will make a note and will be delivered the following day (today), no updated tracking and hasn’t arrived. After multiple emails sent and no reply I still am yet to receive my delivery or even get an updated tracking/ email explaining why. Very appalled with the customer service.

Guys, you are more trouble than good. Simple phone call 1hour before delivery would improve your service 100%. Now I have to drive 100km through traffic to pick up your delivery""