Petstock Taylors Lakes

Puppy training.Graduation day. Yay!

I will never go back here again. Or probably never again to a pet stock. I asked to price match an item I was buying and usually I never have an issue with that. This time it was a total mess, not allowing me to price match with pet barn for reasons I was never given before. Then as I was about to pay price matching per circle , the lady asked me to add the delivery fees to price match them (never happened before) and cancel the transaction. All this heavily pregnant and holding my ten months old in my arms. I left quite frustrated without purchasing the product and went to pet barn instead. much better staff members , very friendly and very attentive . Sorry very poor quality customer service and it’s okay having rules, but please make sure everyone in all shops stick to those or you will confuse customers.

It was good not being greeted and watching the two staff talk behind the counter. I left and got what I needed at petbarn! I had intentions of getting a fish set up but instead they watch customers instead of serving!

I have been to this place for one year since I’ve got my puppy. It had been good until today that I call to check my grooming appointment because I couldn’t remember. I knew I’ve booked for two but I only got one confirmation email. So I call them to double check and the lady on the phone was so rude!! I wish I would have ask her name. REALLY DISAPPOINTED WITH THE CUSTOMER SERVICE!!

Went to the shop because I was told by customer service that I have to go in store to exchange the item I have mistakenly received from their online store.First, the manager is useless. She was was only able to offer me a refund. I did not want the refund. I merely wanted the correct items I ordered online to be correctly given to me.Secondly, she was either offering me another product I did not want at all or a similar product I wanted but in a much higher value.You would have thought she could at least offer to provide a similar product after the online store messed up my order.Pet Stock is hopeless and does not value their customers.Yes I will be spreading the word. There are so many competitors out there who can at least deliver the correct products their customers order. Its basic common sense.

Terrible customer service. Went in hoping to get a refund for a Bag of oz pet cat litter after the product is faulty and does not absorb any urine as litter should. Manager refused to look into the issue and didnt seem to care. No refund or even a suggestion to contact supplier was offered. They just lost me as a customer. Won't set foot in this store again.

Great place your pet is welcome In the store great pricings on products friendly staff love this place .bought for baby tops and a harness for the dogs they look great.

Felt sorry for the staff today. There were not enough people working for lots of customers. The store seemed a bit messy with products all over the floor.

Huge great range of pet products, and friendly and helpful service and advice on all things pets. Puppy School is here too, and we have a puppy enrolled. The trainer is great, and really enjoys the interaction with the dogs.

I come here to get my two chows groomed. One of the few places that will work woth chows. Great results every single time. Groomer is excellent and very friendly. Decent prices for the amount of work she has to so as well.