Livable

Terrific little spot to stop for lunch with a fantastic view over the Clarence River.

Used to be a good organisation with quality care, that has diminished extensively, no communication, leading to a poor service, best to look elsewhereEmpathy has left the building

I would stay away! If you or a loved one wants good care look elsewhere.I have seen persons close to me go into care of this place and the communication with the families either didn't happed or was complete lies regarding the care. Also seen in the very sort time that after clients go into their care that they start looking grubby and uncared for.All I know is that there have been a number of serious neglect incidents which have impacted on the clients and I don't know how they still are able to trade or care for persons after these incidents.I would be staying away or if you are already getting care, check you are being billed correctly and get out.

Beautiful rest stop. The views were amazing. No amenities but a lovely place for a stop off.

I RECOMMEND STAYING FAR AWAY - LIVABLE (A.K.A. CRANES) - PLEASE READ BEFORE CONSIDERING CHOOSING THIS PROVIDER2017 Review: Absolute garbage service. Nice staff, but all of them seem to either be bad at their job, or Cranes just isn't working with them. Whenever I need to reschedule or change a pick-up point, they always mess it up and it gets ridiculous. Fix. This. (2/5 stars).This was the review for 5 years ago. How have they changed? Only for the worse. The respite workers, case manager and cleaning services have been good, but we have had no shortage of issues with services.We have dealt with staff LYING to us multiple times over the years about respite, cleaning and even have seen workers being lied to about the same thing. We have also had a tremendous amount of issues with calls almost never being returned, incorrect rostering, broken promises and a list of other issues that is too long to put here.They cancelled domestic services across the board - that we desperately needed - without informing us. We had to find out from a WORKER that that was what was happening. I have spoken at length to staff about communicating better with their workers and customers, as well as asking them to be more transparent and open, but nothing has changed.Communication remains terrible, lies continue to run rampant and I cannot in good conscience remain with Livable. It used to be CRANES, and up until 2017, it was a good provider for us, but ever since some leadership changes have taken place, we have had nothing but issues.Hundreds of issues a year, of that, there is zero doubt.Please do NOT use Livable as a service. Please seek out other providers. Some of the workers are genuinely beautiful people, but Livable as a company - as well as some of the higher-ups - I genuinely believe do not care about the customers and clients they take on.I have been with Livable since 2011 at least and I have done everything I could to try to get through to them, but they never listen. All I can do is suggest you reconsider choosing Livable.I mean, heck, just take a look at some of the reviews that came before this one was updated. A lot of 1 or 2 star reviews, with a decent portion of the 3 star reviews just being about the nature spot right next door to Livable.That should speak volumes.The respite workers, cleaners, front desk workers and office workers - genuinely are some of the nicest people I have met. But Livable as a company - as well as the higher-ups - have serious, fundamental issues that I genuinely do not believe will ever be addressed or fixed.Obviously, I have no proof of this and you have no reason to believe me. All I ask is you take a look at the other reviews, or even try to call them. I'd be surprised if you get a callback.I never wanted to leave, but I cannot stay with them.Choose this provider at your own risk.

For the most part it's good. Some workers at times need to me understanding and not so demanding

We are new clients for Livable. We have had quite a few problems with miscommunication. One of them being an appointment they neglected to show up for and never bothered to phone and let us know. Hence a lady with an intellectual disability waited all day expecting their worker.

Lovely and knowledgeable staff