Pottery Barn

Experienced and friendly staff. If you're buying big pieces of furniture would highly recommend heading in store. Customer support will be local instead of international.

0 stars for in the store staff especially Lynette from Brisbane but 5 stars for the online staff. Will always be purchasing online!

If you want to have a unique decoration here’s where you should see, Zara is the best interior designer, very happy with their friendly service

Visited the store today for the very first time, what a lovely experience it was. Staff (Mone’ and Majella) were extremely helpful and very friendly. Thanks so much for the beautiful vase, I will be sure to make time to visit again when I’m next in Brisbane.

Extremely rude service from Kelly.Wouldn’t bother returning.Halfway through my transaction she asked if she could pop pack to continue serving a customer she was “halfway through with” they chatted for 10 mins about complete dribble and then she apologised to me and blamed the customer for the chat.What a joke

I ordered two Christmas comforters for my kids and one was not sent to me during their 'warehouse' change. I made contact several times and at first they said it was back ordered, then they said they would send a new one. Well they lied! They ended up refunding months and months later when I had called twice to follow up the comforter was being sent. At no point was communication used to tell me they were going to refund me. I didn't notice the amount come into my account because they refunded the wrong amount!!!!! They refunded LESS than what I paid! I am never shopping there again. absolutely shocking the customer service. The attached photo is only the emails, not my many phone calls. Also I have no clue about my advent calendar as that was supposed to arrive as well....Here I go chasing another item.

We were looking for beds for our children and we’re completely ignored by all staff in store. This has happened the last 3-4 times when going into the store.It’s really a shame because the product is great but the in store customer service is horrible. If I could give a 0/5 I would due to rude staff and horrible customer service.I would recommend going into the store and picking what you want and ordering online.

Do not buy anything online from Pottery Barn unless you want to receive wrong items, then request return and refund, speak with USA help desk because there is non in Australia and wait for ever to get resolution cause they either have only one employee or they are stupid. Most probably both.

By far one of the BEST baby shops I have been to, and then discovered it was so much more than just a baby store, filled with furniture and flooring and interior ideas, it's definitely my go to shop on my next renovating project. Back to the baby section.. we looked long and hard for a baby cot we had been to almost every store you could think of and soon as we walked into the Pottery Barn we were blown away with options and quality products, we did have to wait a while to get served (as they were all busy) but when we did we were really looked after by there knowledge of the products and very polite.

Vanessa is a wonderful sale person. She really saved my bacon this Christmas helping me find presents last minute. She went above and beyond to help me. Can’t speak highly enough of her.