Salera's

WARNING DONT BUY FROM HEREI have had the worst experience since 2018 when my husband purchased my engagement ring from here! He then got the 2 weddings bands as well.1 and half hours to just drop my rings in to be sent off for a clean. What a jokeAnd then pay for each ring individually as they can't do them together.I have all my receipts and paper work since the rings were purchased and they have faded (as they would) and they still need them to send them off, why cant all your paper work be on the system with all my information?

I bought a watch from here about 18 months ago. My watch had stopped working so I took it there, lady sent it for servicing/initial checkups and asked for 8 weeks time.Fast forward 4 weeks I picked the watch all cleaned up and running (apparently had to change the battery with no cost) . Really happy with their service and professionalism.The lady at the front desk was really helpful.Would definitely be back !!

My daughter went in today with her partner to purchase a bracelet for their little girls first birthday and the lady didn’t show any real interest in serving them until she realised that they were interested in the white gold bracelet and not the silver ones! They still purchased but I wouldn’t of...that’s terrible!!

Bought a Longines watch, came with an almost flat battery (checked the instruction manual as to why the second hand skips in 5 second intervals-this is why), they didn’t bother cleaning the sticky residue off the back and no one aside from the manager can resize a watch. Seriously? Train more staff. What a waste of time coming in, been told to come three days later.

I purchased a 18th birthday ring for my daughter. It needed repairing after approximately six months. I needed to return to the shop 3 times, as their computer wasn't working. They finally got their computer working so could put it through as a warranty repair. Two weeks later, I received a phone call to say, it was not under warranty. They wanted me to return to the shop to pay for the repairs before they would start work. I went to the shop and asked for my ring back. They said they would have it back to me repaired urgently by the next week. Two weeks later, still no ring. They said it hasn't been started yet. I told them I wanted it back not repaired I just want my ring. Still waiting ... I will never go back there again.

NEVER AGAIN! These people do not even deserve a single star. The ladies working Thursday nights are extremely rude and stupid. I do not understand why do people like them get hired in a customer service/sales position when they have 0 ZERO behavioural knowledge.First off all they sold a (discontinued) guess watch for $300+ to my fiance and online price was only $110. If it was $50 more expensive it is okay but it's 2 times the price it's worth.Secondly when we took it back there, the ladies straight away very rudely said, 'we don't price match online - speak to manager who was apparently not there and couldn't be disturbed as well. So my fiance left his contact details and the manager came back to us the next day with no resolution. We had to contact their head office to be able to get store credit who were helpful. But the sales ladies need some good lesson or belong to a butcher shop not a jewelers.

Terrible customer service. Lady served me looks like doesn’t care about selling. When i ask her that i want to pay with Humm she said they only take card or cash in store. On their website it clearly saying payments option humm is acceptable. Even after enquire from their head office they confirm yes stores are taking humm as payment option. Management needs to look into it, you guys need a new and knowledgeable staff.I end up buy the same watch from muzzucchellis which are in same shopping centre, paid their with humm in store and their customer service is superb.This store is time waste.

Extremely friendly staff. Made everything super easy. They were very knowledgeable and their watches were well priced. Really felt valued and would definitely purchase from them again!

I tried to get my watch repaired under warranty today, but the staff have no knowledge of Australian Consumer Laws. First they insisted I show my warranty card, then tried to argue that the watch had to be sent to their head office for assessment to determine if it was actually a warranty claim. This would take 8 weeks, they said. They didn't even look at the watch to see if if it could have been fixed in the store. Any competent watchmaker could fix it in five minutes. Here's a quick lesson in consumer law:1) The warranty exists regardless of a store's processes.2) Consumer laws override any store policies.3) The warranty and contract exist between the store and the buyer, not the head office and the buyer, nor the manufacturer and buyer.4) A warranty card is not required to get something repaired under warranty, just proof of purchase, which I had.I'll be taking the watch directly to Seiko and telling them about the 'service' that I got. (The one-star rating is only to get the review up, btw.)Update after store's response:I can see why your staff had no knowledge of relevant Consumer Laws, you don't either.Quoted directly from the ACCC's website:You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees..."

Good thing they can bargain, was told a week to get the last piece of limited edition from their store in QLD, put a deposit. Waiting a week no news, I called they said still waiting, another week pass I went to store to learn that they cant have it. Maybe the staff give me too low" price hence they sold to other person since they can