Hairhouse Plenty Valley

The most horrible experience I have ever had with a salon.The girls at the front were lovely, but the hair dresser ‘Claire’ was not.One of the girls went and asked if she could trim my fringe literally 3cm off and she rudely said ‘yeah well she can wait’ in which I heard from the other side of the salon.I was told to come back in 20- half and hour and so I did.As I sat down next to Claire, another employee said ‘she’s just back here for a fringe trim’, the hairdresser then says to her right beside me that she will be a while. Couldn’t even greet me to say that.I do not recommend using their salon, however the girls at the front were absolutely lovely.

No hurry to come back. Paid $93 just for a wash & straighten. And that was apparently discounted. I looked at my receipt & to my horror they charge $3 service fee. Service fee for what?? For sitting in a chair.? Then they wonder why l won't get a colour & trim with them. I would most likely be up for $250 just to get that done

The manager here is an incredible resource, she takes the time to explain how to achieve your hair goals and what products you need to do it. Literally gave a tutorial on how to best do foils at home - and it worked! Wouldn’t consider going anywhere else for hair-related needs. If you want advice on bleaching hair and hair health, this is the place to go! Her staff also clearly like her, so you know this is genuinely a nice place to visit. If upper management is reading this - give your store manager a raise or bonus!!

For piercings, they have a wide range of stock and more importantly, it is normally in stock.They have piercers on staff to answer any questions and they are very patient and helpful.The rest of the sales staff are well trained to assist with sales if piercing jewellery and in piercing service questions.I was very happy. I was able to get a set of earrings for my lobs and helix that were corporate friendly. The staff were extremely helpful and gave me great guidance.

Massive shoutout to Sue and Caitlin! I am very appreciative of you squeezing me in last minute tonight. Caitlin did an amazing job fixing a botched haircut completed by another salon. I’ll definitely be back in the future!

Big thank you to amazing Darryell for making my hair look healthy and absolutely beautiful! Everybody who works there was friendly, helpful and wonderful. Ten gold stars!

Just had an incredible experience at this store in the salon. Kicking myself for not remembering to ask the name of the stylist but he had bleached blonde hair and some pretty cool ink, and was an experienced hair stylist. Partner and I both booked in for hair dye appointments. He was friendly from the beginning, making sure we were comfortable with water and some small chocolates to tie us over. He gave sound advice on colour choice and had a great attitude towards the work. It took almost 5 hours for my partner to get his hair done because the stylist wanted to make sure it looked exactly as he had envisioned it. He went from a dark red and brown to a light coral pink and it looks amazing! I was lifted from a light brown to a coppery red. Both of us are very happy with the way it turned out and I cannot recommend enough the service and skill that we witnessed today. Thank you so much!!

I came into the store looking for a new straightener, i asked one of the workers (who turned out to be the store manager) for advice on what she thought was the best one and she actually sat me down and straightened my hair with both types of straighteners, she curled my hair and showed me the difference between the two. The manager was the most lovely person and it was the best customer service i have received. So incredibly impressed!!

Laura did my ear piercing.She was meticulous and precise. She was very focused on cleanliness, which was great!She provided excellent information on after care. I was and am delighted with my experience. Thank you, Laura!

Had Darryell fix my hair after attending another salon and they botched my colour and foils.He was a delight! So kind, and very thorough, he asked great questions to really understand my hair goals and what had happened and what I did/didn’t want. He explained every step that he was going to preform so I understood exactly what was going to happen.He made me feel very comfortable constantly asking if I was okay and he didn’t make me feel at all bad for bringing my 3 month old in a pram into the salon and was very accommodating working around bub and me feeding him.I was originally booked for just an all over colour but he took the time to do a colour strip, a base colour and foils and at no stage made me feel rushed.Will definitely be coming back