Freckleberry Chocolate Factory

This company produces beautiful chocolate but would have to have the rudest receptionist I have ever encountered.My chocolates took one day short of three weeks to arrive. I rang to enquire about my order and was confronted by a very rude young girl. She spoke down to me, over me and was very disrespectful. There was no customer service or care at allI asked to speak to someone else and she just hung up on me.If this is how the company allows the front desk person to treat customers then something definitely needs to be done.I will not be treated with such disrespect and will NEVER buy from this company again.BE WARNED.

On Thurs the 27th Jan i was running rate (couldn't find parking, then had issues with the ticket machine) and it was my third time trying to catch this shop as for one reason or another it just wasn't open on my previous visits. When i got there a couple of mins before 4pm, the door was already locked. I could see the lady at the counter indicating the store was closed! I was really desperate as i needed some goods for my wedding the next day. The lady got a sense of my desperation and unlocked the door for me, I simply couldn't thank her enough. It's heart warming to see some people still have the human touch and don't just stick to the rule book. I spent $20 and got a messy bag for free thrown in, bonus!!

Factory wasn't open yet as they are still very new and setting up but the shop was amazing! So much variety in their chocolates and they even cater to dairy free/lactose intolerance with some tasty dark chocolate options! Katie was very welcoming and informative with all our needs, telling us about the different chocolates available and answering any questions we had about the factory and when it might be open for tours. Definitely a passionate little gem of a place to see when you're visiting Geelong! My mother and I enjoyed our time there. Thank you for the wonderful experience. I'm excited to come back once everything is running full steam! :)

This place is super dangerous for chocolate lovers Iike myself. They have THE most amazing selection of yummy treats, and the customer service is amazing too.

I was gifted a box of these amazing mixed chocolates & was pleasantly surprised by the quality & flavour of the chocolate! It is rich, velvety, creamy and rivals many other boutique brands I have tried. I love the quirky mix in your Rocky Road and the fact you are in Geelong, a local brand rather than interstate or overseas. Keep up the delicious work!

Little expensive.... have to be really vigilant exiting the car park, as there's a blind spot to the left. Nice products though !

I went here once during Covid and before QR codes sign in were a thing so I needed to sign in on paper. Never once leaving permission to be notified of sales ect. Ever since I have received numerous text messages. Ridiculous. No option to Stop reply stop.

Good Friendly customer serviceCurrently click & collect at North Geelong factory and store located at Yarra streetWhich will soon be moving to the North Geelong location

Nice little chocolate factory located in Geelong. Parking available outside. Many different locally made chocolates inside.