Altronics

Great store. Lachlan and James are incredibly helpful, especially for someone who isn't electronically minded. I will happily keep returning to this store

Superb staff, EXCELLENT helping hand. The bloke at the counter, think he was the store manager, and the young lady with him helped me heaps today! Took a SDI CCTV Cam in, they helped me resolve all queries in respect to it, even though I didn't originally purchase it from em!

Superb service. We run some Post Offices and the cable that connects our camera to our comp terminals. developed a fault. We were unable to get a replacement for 2 weeks. This literally cost as thousands in revenue. I went to other shops but they didn’t have the correct cable. Neither did Altronics. But they young guy behind the counter (I can’t remember his name) spent a lot of time figuring out how to adapt the cables they did have. Camera works. Very happy customer

Went in recently to get some bits and pieces for my business. How things have changed! Great casual but professional atmosphere, staff were helpful and friendly and the store looks 100% on what it was 12 months ago. Everything is neat and the new manager Steve has done a great job! Will be coming back more often now. :)

Your store manager Steve was awesome. He had a 'can do' disposition and helped with an electronic issue I presented to him. His staff Josh had the same attitude. Well done Cannington branch. I shall always remember the brilliant service. Thank you.

Aaron & Team certainly have a customer 1st attitude

As we know people usually leave reviews to complain when something bad happens to them and we really see people saying good things.I drove past Altronics today and Josh provided amazing customer service answering questions I had about PC routers and adaptors I need for my guitar and mobile.The new guy in store assisted me as much as he could even being fairly new staff accordingly to the 2IC who was helpful also.Big thanks to Josh in particular for helping me out and having great customer service and product knowledge.Vinnie

Excellent range of goods with knowledgeable and helpful staff. I have used the store a lot.BUT several times I have taken items that have developed a fault back for replacement while still under warranty and been refused.For example I bought a gas soldering iron, costing $165, in August. In May it stopped working. I took it back and the person serving agreed it was faulty - but his manager would not allow him to give me a replacement.CAUTION: This store cannot be relied on to honor warranties.UPDATE 5 days laterI attempted to file a complaint on their website but the 'submit' button didn't do anything. So took a screenshot and sent it snail mail.A few days later somebody called me and claimed there had been a 'misunderstanding'.He said the manager of the Cannington store had been replaced (again). No apology, no offer of a refund. I hung up.DISGRACEFULUpdate 8 JuneThe owner responded today to say my review was unfair and untrue. He said I WAS offered a refund. I WAS NOT. He had previously called me to say there was a 'misunderstanding' and rambled on . . . My BS alarm went off loudly so I hung up.Points:1 I have an account with Altronics and have spent a moderate amount over the years at this store.2 The range of stock is excellent.3 The staff are first-class, knowledgable and helpful - but I note a high turnover of both staff and managers.4 This is not the first time I have had justifiable refunds refused by managers at this store.5. I do not like the implications on my honesty on this issue.6. Altronics is losing a loyal customer.

I needed some help selecting appropriate resistors and diodes for my LED lighting circuit. I prepared my schematic drawing, took my LED lights and made the mistake of first going to Jaycar. When I told their staff what I needed, they literally started at me blankly, like I was speaking Chinese. Next stop Altronics, and man! Were they helpful. Not only did they understand exactly what I needed, but they immediately took out their benchtop power supply, read my schematic and hooked up the circuit. Then they worked through a bunk of resistors and diodes to find exactly what I needed. They even took the time to walk through the store with me to pick out a bunk of switches to make sure I walked out with everything I needed. Extremely good service - especially by Josh! Thanks!

Great range, good prices, knowledgeable staff. I respect the type of staff where they not only know what a component is, but what it does.I test my components religiously, and although online stores might be cheaper I have found various online retailer basic packs - resistors, caps, and transistors - to be very hit and miss. I'm yet to get a dud from a brick and mortar store.