Elite Timber Systems

Our initial experience with the sales consultant was very pleasant, however after this everything went downhill. One of our boards sunk after it was laid, there was huge gaps between where the boards finished and the walls started, and this was not consistent throughout the house, large cuts in our archs. Getting someone in to fix the errors was also very unpleasant with the installer failing to turn up on 3 occasions even after confirming, them bringing the wrong board (which I had to point out). Also unimpressed with the supervisor of the job who advised he would fix the arch's, however showed up with the wrong product, cracked it and then changed his story to say the cuts were within compliance. If I knew how to post pics on here I would so people could see from themselves.In terms of the product, the boards look great, however are no way near as durable as we were told in the sales pitch.I do not normally post reviews, however I would have appreciated this review if I was going to use them, especially for the price we paid.

We nominated the Heatwood product based on a few factors.Friends of ours had used this floor and loved it but I still wanted to do my homework first.Reading a few reviews, I had some concerns but after our initial meeting with the team, the product made sense, the team were great and this just seemed like the perfect product for the application over hydronic heating.We felt comfortable all the way and the product now looks great in situ.So It turned out to be the best decision we made, I guess make you own mind up but in our opinion the service matched the product and everything was as promised, highly recommend.