Lawrence Dry Cleaners

Just no. Don’t even bother. Rude service from the olds. Youngs are lovely. Clothes were not done properly. Had to go a second time and also just rude. No attempt to unzip and clean inside flaps and zip seems. $73 down the garbage.

I visited this business in the hope they could clean my suede bag. I know it’s difficult to clean suede so asked for confidence that they can definitely clean the bag, which only had about 3 drops of water stains on, and they responded “yes we clean suede all the time” well… as you can see in the photos they absolutely destroyed my bag which I only used once! I can no longer use the bag which costs me $1500 inc import fees. When speaking to the incompetent staff at the front desk and at head office I was told they have no responsibility. The lady at head office laughed and said the bag is only $1000 lol she told me that they will never refund a customer for any damage because they don’t accept fault and this is how they make their money! I KNOW. She also told me she doesn’t care that my mother who is very Ill, bought me this bag. She advised they will not be doing anything about it and made me pay $250 to get the bag back! She also told me it’s not her responsibility to call the customer to advise of this and as it’s my claim I should be chasing up the outcome of the claim. This is honestly disgusting. The staff on the front desk also laughed in my face and advised the bag it’s absolutely fine. Can we all just take a minute and laugh at them after photos from when they ‘cleaned the bag haha what cowboys. Surely my photos have got to be enough for everyone to NEVER use this pathetic, incompetent, run by stupid unintelligent staff, business. My bag was bought 2 months ago and looks now like I’ve used it for 25 years!!!

Very disgusted and disappointed with the Lawrence truck driver ( see my picture), who displayed aggressive and bullying behaviour to my learner driver son while on the road ( Hume Highway) close to 7 eleven and the overpass .This driver is unrepresentative of the Lawrence brand that I have used for the past two decades.Please reprimand the driver pictured driving your Lawrence truck, and re- train on correct conduct and behaviour for a heavy truck driver.#safetyfirst #stopbadtruckdrivers #stopbaddrivers

Keep away. The customer service is awful - the staff are just lazy and not interested in your clothes.The prices are very high - they really charge a lot. Compare their prices to other similar businesses nearby. For some items after a couple of visits I could buy the item new.They also take a long time and charge more if you want the item back quicker.

I used to use Lawrences regularly but haven’t for a while. Since that time they’ve stopped accepting Amex and didn’t want to accept my entertainment book 20% discount (“sir we normally only allow a 10% discount”). I complained then the attendant upped it to 20% discount anyway. Ugh.

Just went in to get one pair of trousers dry cleaned and another pair shortened. They advertise alterations. Told can't do alterations as there lady" is going on holidays. After many years of use

I dropped off a three piece suit to be dry cleaned. I picked it up the next day but i didn't check the suit until i got home. When i checked the suit i noticed the vest was missing as well as a button on the blazer. The next morning i returned to the dry cleaners and i politely asked where my vest was and also why there was a button missing. The lady quite abruptly assured me that there was never a vest and issued me with the receipt as proof. Her argument was so convincing that even i questioned the whereabouts of the vest. As for the button she directed me to a sign which states that they take no responsibility in the safety of buttons - they did however eventually sew a button back on.As for the vest - i went back home to inspect my place for the blazer.. however i was sure i took it to the dry cleaners. I went back and after more reassurance from the lady that the vest was never dropped off.. long and behold the vest was there.I WONT BE RETURNING

I bought a 130 count wool suit about a year and this was the only dry cleaners I used for the history of the suit which I had dry cleaned about once a month due to my job in restaurants. Often the smells, heat and steam required me to dry clean it more than you would the average suit. Over time the suit began to get shinny. When I brought it to the attention of the dry cleaners they said they would make note of it. Yet still it came back with no change. They tried to write it off as it was in the areas of the suit that experience the most rubbing but in fact it was the same throughout the suit. After i repeated brought it to their attention they said they would send it off to the lab and it would take about a week. Three weeks later and me being the one having to repeated follow up with them instead of them calling me, they informed me that it was nothing they would do about it.This company is too large to care for individual garments and individual people. They are a massive company too big to care about the little guy. They lose one customer, they have hundreds more. They simply do not care.

Lawrence's Waterloo is cheap because they don't know how to treat clothes. The reality is they are the only dry cleaner close to home which forced me to use them until now.Most business shirt orders I had to ask them to re-press, as I would pick up my shirts with large creases on the front. It's not hard to see why - they only do the top button, causing the rest of the shirt front to flay open and then crease when they are stacked against other shirts while hanging. I have heard every excuse: we don't do a second button"