Australia Post - Richmond Post Shop

We been there to sign some identity checks forms. Lady behind the counter was very helpful and did all the procedure very patiently and smoothly. I liked the customer service and staff at this post office. THANK YOU!

I've been visiting this Post Office for at least 7-8 years. Never had any problems with any of the staff, and it's always been a fairly simple procedure.Sadly, my visits are far too frequent, due to Australia Post drivers not even bothering to try and deliver any packages, EVER.I've got so many gripes with AP, but that's not what this is about. Saying that, if this Post Office wasn't associated with Australia Post, I would have given 5 stars.

If you want to renew your passport then do not use this post office. Brought in photos taken at another organisation and they said the photos had too much shadow and need to be retaken. I suspect they want to take the photos themselves. Took the application to another Aust Post Victoria Gardens accepted and the new passport issued in 1 week

I use this post office a lot, because unfortunately the Australia Post parcel delivery consistently don't even bother to try and deliver my packages.The staff at this particular post office are consistently rude. They've lost a package once which they only found when I insisted they get another person and go and look in their package room. They tried to tell me the package was sent back to the sender after 1 day (LAWL!)Some of the employees are lovely, but there are one or two who are consistently quite rude, grunt at you rather than talk, etc.Plenty of post offices around the place. If you have any business other than picking up parcels I suggest going to another post office.

What a perthitic excuse for a business, a druggie is more trustworthy then the clowns at this place. Funny how packages never even get delivered and No notification except the tracking but the clowns here cant find packages

Very friendly staff and great service. Went in on a Saturday five minutes before close to send an urgent package and the gentleman at the counter patiently answered my questions and helped me print and mail my heavy document set. Thank you!

OMG rude staff.. I didn’t knew that that scanned copy of passport isn’t accepted, they could have told me politely about that but the lady chose to be rude

The staff here are top notch. I wanted to give them a shoutout as it’s not easy to run this particular store as it’s busy throughout the day and it’s a very small compared to other outlets.One visit I was sending some things interstate, the staff who served me took time out to give me all options a available, prices and ETA’s.I came here after 4pm and there was a huge line with people lining up outside. So be patient and try to avoid the peak times.

Usually the staff at this post office are warm friendly and helpful however recently they’re a new older woman with glasses who is so abrupt and rude to customers. I think if you work in customer service you need to like people. She obviously doesn’t and her manner makes me feel extremely uncomfortable. All the others are wonderful!!!