Fraser Suites Perth

Great place to stay, got a bad view but it didn't matter. Rooms are clean and modern. Pool, gym, spa and sauna are all well kept and clean. Service is nice and non intrusive. Would definitely stay again. Hard to find the parking spot as it's not where you would expect. Make sure you get parked earlier in the day as the spaces are limited and will fill up.

We got to check in and they had told us that we had called on the 1st if January to cancel our own booking, however we only booked the hotel in early February and had never called to cancel. The Manager at the front desk, named EMMA DAVEY had lied to us and told us that our booking was cancelled and they had no other rooms available, we then checked on the website and there were rooms available, so we went back inside and showed her we’d booked another room and she continued to insist there was no rooms available and would contact her marketing team. We knew she was lying so we called over the phone to see if there were any rooms, and what a surprise, THERE WERE ROOMS AVAILABLE! specifically the room we wanted to book out. So we spoke to her over the phone and had called her out for lying to us, she then told us we were black listed and shes unable to accept our booking. Which is RIDICULOUS as we have never booked a room at fraser suites before. Not only this but she neglected to tell us the real reason we couldnt stay and was wasting our time AND there was no communication about the reservation being cancelled at all so we had showed up there with no accommodation and unable to stay. With this being so last minute we were unable to find other accommodation in such short notice. EMMA DAVEY, the manager that was in, was lying straight to our faces, wasted our time and neglected to tell us the truth and was just lying straight to our faces. EXTREMELY unhappy with the service. they have been so unaccommodating and will NEVER be staying there again.

Great experience !Nice room and beautiful view.Front desk also very kindly.Let me Want to back soon.

We arrived on Monday, the room was spacious and comfortable with lovely views. My husband and I have stayed 7 nights without a clean even though we put the cleaning room sign up & rang & asked the staff if we could have the room cleaned & the bed linen changed. They told us it wasn't scheduled for a clean until the following Thursday which came & went without a clean. My husband rang a couple of days later asking for a clean & was told that the housekeeping had marked it cleaned on Thursday which it was not as he had been unwell & hadn't left the room. I stripped the beds, washed & dried them Friday in the laundry in the room & put the rubbish bag outside the room. For the $200 or so a night we were quite shocked about the lack of cleaning & the filthy stains that are on the pillows & quilt because they don't have protectors on them. We had a Motel ourselves & are very surprised at the uncleanliness of this one.

Gee I wish I’d read the reviews about this place before we booked our holiday to Perth!From the moment we checked in the toilet wouldn’t flush even the smallest pieces of toilet paper. We reported this straight away with the reception staff who assured us they would get it sorted. We came home from dinner and once again the toilet wouldn’t flush. Next morning my partner and myself had to go and use the restrooms down stairs in the foyer. Once again we reported the problem and once again they said they would fix it. We stayed here for three nights and my rage and anxiety increased every time I needed to use the bathroom. We should have asked for another room or been offered another room, but we believed in good faith that the problem would be fixed.For the money that we paid for this 5 star hotel I would expect better service and a bloody toilet that works! I’m very disappointed with my stay here and would never stay here again nor recommend it to my friends or family.

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset.My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping.I was really appalled that a hotel can be so unprepared and not properly train the staff.Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service.As there were many areas with problems, you come to the conclusion that it is no training provide.Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him.In a search for a hotel, if customer service is a point to be considered, look for another hotel.

I was actually worried because of the bad reviews upon arrival. Stayed here for four nights, One bed Room with balcony. Staffs were very friendly. Rooms were very clean and the view was fantastic. Would Definitly recommend. 10/10 experience.

I came to fraisers straight after my wedding. My wife was still in her wedding dress and I was in my suit. They made us stand in the lobby for ages whilest the lady took forever to check us in she also made us pay for our entire visit upfront which I never experienced from a hotel before and thought was extremely unprofessional seeing as we were dressed the way we were. They then advised us that there was no parking available, so we would have to park on the street. Then the next morning we got a parking ticket because we woke up later than 8am to move our car (who would have thought it was the morning after our marriage). Over the 4 nights, they only replaced the shampoo and soap once. The rueben we ordered came wet and cold. The large coffee I ordered was filled slightly over halfway. The cleaners broke glass in our room and did not clean it properly, leaving glass on the floor. All in all, it was a horrible experience considering the money we paid, especially as it was our honeymoon. You may aswell spend less and go to the comfort inn or spend a little more and go to the crown. I will never be returning.Edit: also, side note you could not log into most of the streaming services on the bedroom tv stan would but thats about it so if you have netflix, your out of luck