Golden Grove Health Centre

Ladies at front desk were asked by my doctor to photocopy papers sent from separate clinics, so I gave them the papers at the end of the session and left on my way. Next time I visited they told me that I never gave them the papers, and snapped when I suggested that I did. Extremely rude.

Very unhappy with one of the reception staff, so much that it's made me change medical practices after being a patient for many years. She always speaks down to me, cuts me off mid sentence and is quite rude. I have adhd and memory problems and she charges me if I forget or reschedule an appointment (my new practice does not do this). I've requested to get my medical records transferred over to a new gp over two months ago. When I rang to chase it up, the same receptionist gave me a charge of $30 and still will not be sending my medical records until another week. She makes me anxious and I've been months now without any medication as my new gp is waiting for my medical records. The doctor I used to see there however, Dr Priess is fantastic. It's a shame the one staff member let the team down.

I only come here for Dr O'Driscoll. Reception staff are so rude and can barely manage to make an appointment time, can't listen to instructions (ie female doctor) and insist on attempting to update my details every time I call and wasting time telling me my phone number and address, despite my protests saying nothing has changed. Inefficient

Reception staff are the rudest I’ve ever come across. Will stand around chatting and ignore people waiting and the phone ringing and then give you attitude for getting annoyed at being ignored. The Doctors run hours late without fail every single day and are negligent in their care. Don’t expect them to be proactive about treatment, they just sign off what they need to get their money.

PrEP prescribing now available.

I have been a most satisfied patient at Golden Grove Medical Centre for many years. On Thursday 29th of September I rang the surgery to make an appointment to see my amazing G.P. Dr Mark Harris. As is usual practice.... because of his high level of professionalism and care he was booked and due to the public holiday on Monday all appointments were full. The lovely Caitlyn took my call and said she would do her best to assist... and I was not disappointed. She sent a message to Dr Harris who most kindly rang me the next day on his morning off. I needed to have a CT Scan and Linda the receptionist made this happen. The absolute immediate attention that I have received was exceptional. Thank you so very much ... Mary Odgers

Very carrying doctors and staff.

A passionate and professional team, committed to the health of their patients and family. Trusted and able to be relied upon for assistance with injury and illness and up to date with changing National Immunisation Programs and family Heathcare advice.

Bloke at the desk was extremely rude when I told him I had booked my appt. online and it wasn't in the system. Was told to just wait. Doctor was obviously rushed but was quite abrupt and didn't seem to listen to me and finished with I suppose you'll be wanting a note for work". I was being spoken to as if I were a teenager wasting time.Back at reception the man on the desk continues to complain to me about their online system and that he "just had to take my word for it" that I and others did book online. I used to go to this surgery years ago.. I remember why I don't usually nowadays. I was made to feel like a stupid inconvinience and my health concern not taken seriously. Not impressed at all to be honest."

Rude, cold, abrasive reception staff… all too busy chatting and not serving. When they do bother to serve the tone is very sharp and borderline aggressive.. no warmth and no compassion. Really don’t know how they hold a job