Webb & Brown-Neaves

After 8 years we are drained and left disappointed with WBN after numerous issues during the build and having to be left to recognise mistakes and point them out during construction with some of them not being able to be rectified.The lack of Supervision during the build left us to deal with trades for months after it was constructed and having to hear there contractors making derogatory comments about myself and my family left us uncomfortable in our own home.I could go on for days with all the Items as this just a small summary but the most recent issues involve a Hot Water System that was non compliant so Rheem refused to replace it. When I contacted WBN they refused to believe me and even questioned me to what style of hot water system I had turns out they forgot to update there plans. They eventually agreed to send a plumber out and he took one look and agreed it was non compliant. It was installed in a area that was designed by them to have an enclosed outdoor area for my Bengal Cats which has lead to potential early death of one of them and potential long term carbon monoxide poisoning health issues with the other. They then decided so we could have hot water to put in a Temporary System that would be compliant for the short term.Atco Gas inspected this temporary system and defected it in 5 areas for non compliance ! This then began a long drawn out process of trying to rectify as WBN continually tried to take the easiest way out and give me something that I would have never accepted. We eventually came to a agreement which included getting a Down Pipe installed that was forgotten during the construction of the house.During the works there was further damage done to the house some accidental but mostly due to no care taken or contractors not knowing how things were put together. Fast forward a year and 27 meetings later after I was told no more would be required. Several other items were damaged, broken, not originally installed correctly, forgotten and other defect work that had to be carried out and I am now left to argue promises that were made to us for compensation and accommodation flat rate fees for me having to constantly take time off work and now getting told that was never said and argue out other damage that was done to my property. I am still waiting for my stacker doors that has fallen out twice to be repaired but due to no stock and transport delays it is yet to be done.I have held back putting a review up of what has happened but now feel after the way we have been treated I decided to. I have had several meetings with there Executive General Manager and even they told me I would be compensated and now denies it.UpdateInstead of discussing it further and resolving the issues I have also received a letter from their Lawyer claiming they dispute some of my review and if I post anymore reviews they will take me to the Supreme Court. My Review is the Truth so it is not Defamation.

Would only recommend W & B to my enemies. Last time they built for me the experience was fantastic. This time it was beyond belief. They have a great office and then the rest is all illusion. The supervisors are over worked and care little about your house. Talk about spinning excuses. I am now paying tradesmen to come and repair my new home (6 months old) because I've given up on W&B. Some of the tradesmen were very good - painter and tiler for example but really you pay a premium and you expect that. So why are there so many problems!My advice, go for a cheaper builder and then you will be less disappointed. By the way, beware of their electrical contractor.

UPDATE : 4 years on and our experience with WBN remains unchanged. Over the past 4 years several small issues popped up as you would expect. Gotta say each issue was handled with a customer first approach. So refreshing to know that even after 4 years the team are prompt in their responses and genuinely wanting to assist. Can’t recommend WBN strongly enough. Thanks guys for all the support since we moved in. The house is still amazing.We took possession of our keys a week or so ago. The home took us over two years to plan and then build, ( our decision not the builder holding us up) Now we are at the end of the building process We could not recommend WBN strongly enough. The whole team were professional, courteous and respectful at all times during the build process. Nothing was too much trouble. We never expected to be able to build a home without the odd problem and indeed having a few issues is not the sign of a bad builder in our mind, It’s what they do when we hit those issues. To that end we can confidently say that WBN were second to none. Whilst there were no major problems there were offcourse small mistakes and oversights on our part and the builder. Each of these was handled professionally and respectfully. Thats the sign of a great builder to us. From Simon our sales person through to Stuart the GM the whole team were fantastic. Oh and the home is amazing. Thanks Team WBN

I own a house next door to the WB display at Burns Beach. Of course, during the build our yard became a bit of a mess, but we worked closely with the building supervisor JAMIE SHARMAN and he promised all would be cleaned up on our side of the fence after the build. I have to say WB has been great. All but one small job has been completed thus far and the last job is being booked, so our home is mostly back to normal. Also a great big thank you to ZAC MORROW, the salesman from the WB display. Zac went out of his way to introduce himself to us and offered his help with any issues. He has stayed in contact and we chat regularly. ZAC would have to be one of the most professional Salesman there is. I have personally seen how he relates to his clients and I'm impressed. I say this and I'm not even a WB customer. I just wanted to say thanks to Jamie, Zac and WB for all that has been done to clean up our place after the completion of their display. It's definitely worth a look. Beautiful inside.

My wife and I moved into our new W&B house at the end of June 2016 and could not be happier with the beautiful home we now have.On such large projects over a long period of time there is bound to be issues, but the W&B staff always dealt with these in a way that gave us great comfort. They really did care and it was great to be in such safe hands.

19/12/2022WB Homes provides a 6 years warranty on their plumbing. They will not stand behind their workmanship or product a day over 6 years. I have just discovered a burst pipe in the wall (obviously this is not a plumbing that is serviceable as it is buried within the wall). This is obviously a problem that had developed within the warranty period and gradually got worse. It is 6 years and nine months since my house was completed. Obviously I will need to fix this poor workmanship / plumbing myself. My parent's home was built in 1982 by a private builder, we have not seen a single burst pipe event to date there. We chose WB Homes as they have a good reputation for building quality homes and they use good quality material and trades. I don't think that impression we had was correct. And whilst I understand from time to time you may get a lemon" but the fact that the service team and even the General Manager choose to not accept "reasonable expectation" and stick to the hard line of 6 years warranty is disappointing

Insightful and helpful professionals. All questions and suggestions I have had throughout the entire process has been answered in a friendly and quickly manner. The people handling my build have been nothing short of amazing. Yes, the upfront cost may seem higher, but the end result is a house that is premium and unique to you in every way. Looking forward to seeing how my house is built and if I ever have to build again, I'll be coming straight back without a second thought. Couldn't recommend more!

WEBB & BROWN NEAVES DOESN'T CARE ABOUT PUBLIC SAFETY AND PUTS SCHOOL CHILDREN AND THE ELDERLY AT RISK TO MAKE MONEY. This builder doesn't care about any one except its bank balance. After watching two nearby homes being poorly built (with one requiring constant maintenance and parts of one rebuilt multiple times), having put up with unprofessional and bullying behaviour from its employees (including damage to our reticulation by the placement of a noncompliant 2 metre tall advertising sign on our verge without our consent, this company consistently refuses to comply with local council and state government regulations regarding advertising. As a building business, they are not entitled to place any temporary advertising signs, but regularly place signs, designed to draw the eye of passing motorists on both sides of an already rather unsafe pedestrian crossing location on a busy, 60kmph road. Motorists travelling in both directions are distracted by these advertising signs as they approach the (unmarked) pedestrian crossing location. Hundreds of people cross this road every day including many school children, the elderly and people with disabilities.Despite repeated attempts to have this building company comply with advertising requirements and having been verbally abused and threatened by their employees on several occasions when I have removed the signs in the interests of public safety, I now feel I have little choice but to write this review to warn people about this company. Multiple complaints have been lodged with the local council who I suspect have been paid to look the other way since after more than two years they have yet to enforce their own policy on business signs. Both local council and Main Roads W.A. clearly state that a business may only have ONE sign located on the premises of the business. A 3m tall permanent sign is located at the property boundary. It is important to note that regulations regarding advertising signs for real estate home opens" do not apply in this case since Webb & Brown Neaves are not a Real Estate Agency and the property from which they are conducting their business is not owned by them

Been dealing with Zac Morrow right from the initial stages of our planned second home build. We have been through the process once before with DAH, but did not engage them prior to sourcing the block. This time was different, Zac has been with us from the first step of block selection, we approached him numerous times for different blocks on the market and his experienced advice coupled with information on pricing, services locations, easements, block aspect, slope has assisted us lock in the block of our dreams. Now to nail the house.