The Island Gold Coast

UPDATING REVIEW! Staff here are super lovely, experience was amazing. This place should honestly have 5stat reviews.They go above and beyond unlike any other hotel I’ve stayed in.I would come back to this place x10 times over going anywhere else in the Gold Coast.Central location, room service, cold & hot pool, restaurant, fresh food, bar, cleaners daily.I went and booked this last minute on a deal via Expedia and I decided just to be on the safe side to only book x3 nights at first.As soon as I got here I instantly regretted not booking longer upfront!

Rooms were very clean.The bed was very comfy. The TV had all the streaming apps needed.The staff at the restaurant were very professional and helpful.We had free breakfast included, and it was amazing.The lady at the reception was also very kind and helpful.

If you're looking for a place to stay on Surfer's in the heart of the all the hype and activity this place is a great option. If you're looking for a quiet place to stay on a Saturday night, check other options! We got upgraded to a larger room which was great, renovated, modern, and even has a kitchenette with a couple free snacks and tea, coffee, toaster etc. Free welcome drink on arrival was a nice touch. However the windows are not double glazed so warning - it is noisy as hell! Particularly on a Saturday night where everyone is out partying (perhaps it isn't so bad mid week).The location is good for walking to the beach, shops, restaurants and cafes. Would stay again mid week if perhaps I was a bit younger!

Excellent hotel for the price. We booked a room with a king bed & a queen bed, room was huge, with beds very comfortable. Recently refurbished, decked out really nicely.Large bar & dining facilities with beach only a few minutes walk.Highly recommend staying at Island Hotel.

Rooms have been refurbished and renovated. It's perfect. However, apart from the rooms, the walkway looks and feels spooky, and the lobby, etc, needs to brighten up or put a fresh look to it. No more shower cap on a Wednesday night is a bit disappointing.

We had our wedding in February this year. The wedding coordinator and staff were fantastic but unfortunately we got married on the top level and one of the two lifts were not operating. I recieved an email the day before and was told to tell all guests to arrive at 3pm but I wasn’t walking down the aisle until 430. There was warm champagne at the bottom level for compensation, for any guests at the hotel to have and none of my guests knew it was for them. Unfortunately it hindered the whole night with the lift and I missed an hour of photography and have no family portraits. I did reach out but never heard anything back. It was extremely long time for my guests to wait and again I was 20 minutes late due to the lift situation, so my guests were waiting for nearly two hours. Very disappointing to what should have been an amazing day

Spectacular Views from the comfort of your room. Amazing friendly staff members with exceptional service. Food was nothing short of incredible. Enjoyed every minute there and would definitely recommend without a doubt.

Stayed there on a Friday night, the music from the hotel rooftop bar was so loud, and didn’t stop until midnight, and was the reason we slept terribly at this hotel. It would have been nice to have been told about this so we could avoid booking. It’s obviously a known issue that the staff are aware of based on the other reviews that have responses from the hotel.Everything else was great, including the staff. Would not recommend this place unless you’re planning on partying until midnight or later each night.

I want to highlight and express my gratitude for the excellent experience I had at The Island. From the moment I walked in, I was greeted with a warm welcome by the staff, especially Grace, who was an exceptional hostess. The atmosphere of the place was cozy and elegant, creating a perfect setting to enjoy delicious food. The attention to detail in the presentation of the dishes and the quality of the food exceeded my expectations. Undoubtedly, Grace and the team of The Island made my visit unforgettable. I highly recommend this place!