Baskin-Robbins Forest Lake

Ice cream is great. But the girl who served us was really rude not only to my friend when she ordered but to her colleague she was working with.

Wonderful ice-cream with a great range of Flavours. Good serviceLove 2 generous scoops in cup. Great treat any time!

Im not sure how hard the orders are to read correctly for uber eats but i ordered a warm brownie and got nothing that resembles a brownie at all. A tub of ice cream with some sprinkles of brownie crumbs on top... went into a different store and was able to get the brownie so i know it exists and what i was meant to receive and it absolutely was not it!

Staff working at 6pm Wednesday 21/07/2021 should get more training. Wasn't able to answer any of my enquiry about ordering an ice cream cake and advised we could order online, which we couldn't. Total waste of time when I could have ordered it there. Decided to order elsewhere.

Staff working tonight 28/02 really need basic training on customer service. I visited this forest lake store many times and never had any issue. I visited tonight with my family and 2 girls working there we asked them at 9:30pm if they are still serving as they already cleared the half side and were told to select on whatever available. That is not an issue. We called them many times, one girl was at counter doing something. She replied very rudely after many call she is busy with something. No issues waited more 2 minutes. Another girl came forward at counter from inside. She passed twice from counter back and forth. We called to let her know many time we are ready for order. Ignored and not even had decency to tell that they were busy or will be with us soon. Issue is not the wait time, issue is being rude to customer without any reason, poor service and laughing at my sister on her language barrier when she asked why they were ignoring us.I am never going back to this story again.

Honestly love this baskin-robbins. Best one I've been to. Plus all the flavours of ice cream are of plenty. Customer service is on point. What more could ypu ask for? Thanks team.

Spacious shop and plenty of seating. Ice cream is always pretty good, but service really depends on the people. Had a very unpleasant experience when I ordered two scoops in a cup and I got like two half scoops, the girl totally got no idea how to use an ice cream scoop.

Holy s**t ducked in to grab the kids a couple ice creams. The staffer was so slow i could watch each ice cream melt.We walked out with one Sunday, one ice cream melt and a slightly cold milkshake.We ordered 3 sundays…