Simpson Shoes

I am a 67 year old male who has spent almost all my life bush walking and hiking and to do so for so long I have always purchased good shoes for my feet.I had a trip planed for overseas and need a pair of multipurpose shoes that would be good for walking and look reasonable for social events after shopping around I came upon a pair of SPF Airstream and found them extremely comfortable right from the get go.I wore them around at home a little to get used to them and then headed off on my trip.Sadly I only got about 20 hours wear out of them before the inner heal began to deteriorate to the point where I was suffering huge blisters and could no longer wear them. When I arrived home I returned to Simpson's Shoes at Lambton in Newcastle just to show them the deterioration and hopefully to get contact information so I could inform the manufacture of the fault.When I first spoke to the sales lady about how quickly they had deteriorated she took them away and shortly an arrogant man ( Whom I now know to be Craig Simpson) marched towards me from the back of the store and confronted me with the statement that the fault was mine because supposedly of the way I put my shoes on and off. His reasoning for this statement was because the outside upper portion of the heal had a crease in the leather finish.I will say here I was not alone and my friend was shocked by his attitude after demonstrating just how I removed and put shoes on my feet he stormed off without a by your leave. My natural instinct was to throw the shoes at him and walk out but the sales person not kindly replaced them with another pair. Upon arriving home I opened the laces widely and slipped the shoes on my feet as I always do with my forefinger placed inside the heal for easy access. I walked around a little and low and behold there is a crease in the leather of the outside upper portion of the heal. My initial intent was not to get them replaced but to ask for contact details of the manufacturer so I could personally relay to them my experience. If I had been given the chance to explain my intent that is exactly what I would have relayed to the sales person but sadly I was not given that chance.I only gave one star because I couldn't post this review without it. If I could give a minus I would prefer to do so.

Great little store tremendous range of shoes, reasonably priced, but the friendly staff made it relaxing and enjoyable

I want to commend the lovely lady who always gives me 110% customer service whether I make a purchase or not.

I've been buying shoes here for 25 years - school shoes, business shoes, running shoes - to suit my weirdly wide feet. They're never the cheapest, but the service is outstanding. Craig knows how to fit a shoe and get the right option for the task. I've never regretted buying any of the shoes I've purchased at Simpsons. One time I had a problem with a new pair of business shoes, which had started falling apart after a few weeks due to some factory gluing issues. Craig sent a replacement pair to my work in Sydney and I dropped off the faulty pair when I was next in town. The replacement pair went another five years, with daily use commuting.There aren't many multi-generational family businesses still around. This one is worth the visit.

I dread shoe-hunting as my feet are so hard to fit but wonderful Jennifer really knows shoes and understands feet. She was friendly, super helpful, patient but definitely not pushy. We had a lengthy search and finding something just right & on a very good special was the icing on the cake!

Went with my wife today to buy some casual shoes having bought shoes from here a number of times.Tracy and Jennene gave my wife amazingly great service with absolute honesty about what shoes would best suit her.That is why we are repeat customers,great work ladies.

I'm a 30-something female, trying to buy orthotic-friendly shoes. I felt that this store, like two others I've tried on the area, are behind the times.They really cater to older women who wear more casual shoes and sandals. A lot of the shoe styles are very chunky; very practical with no style. I understand that orthotics pose some limitations, but I think it's on the retailer to source stock from a wider range of suppliers.Work shoes" mean chunky black Mary Janes that I wore to high school in the 90s. Yes

Great local business that looks after you and your feet! Big range of quality shoes!!!

I was looking for a pair of walking shoes for my wife & the staff recommended Hoka Clifton 7 & my wife loves them.Fantastic service by people who really care about how individuals, with different needs, can continue to keep enjoying going for walk, without the aches & pains.Great range of premium quality dress & casual shoes as well, for people who are on their feet all day.Many thanks Jennene for making our shopping experience easy & trouble free.

Craig Simpson personally took the time to provide me with personalized advise to help me with my running training and correct shoes for the Newrun half marathon. Service of the highest standard. Very professional. I highly recommend Simpsons Shoes in Lambton, and will be ruturning as a regular customer.