Australia Post - Sunshine Post Shop

i Have been going to this post office for many years, this is a pretty busy post office.Most times you wait and you are served pretty fast. They always offer great customer service and are happy to help.

Worst customer service ever! Manager needs to sack the bad employees. Came in to do a standard Australian passport photo and was asked by the person there which destination we are going to ( none of their business!). He then printed out 3 huge photos which did not fit the standard Australian passport.

Wouldn't let me get a passport after having already applied and having brought all current and original forms that were requested. Even called the Australian passport office to double check before putting this review and they claimed the information and the forms I provided are more than enough.Don't waste your time trying to get a passport here, terrible customer service and even the aus passport office suggested to go to a different post office for better service as there shouldn't have been any reason to turn me away.

Very helpful staff. Sometimes it gets very busy and has rude customers, but the staff carry on superbly.The staff should get a medal for giving great service in tough conditions.I notice it each week I go there.Many customers can't speak english very well, and the staff are very courteous and very helpful.

Worst service. I came in to get photos taken for my Australian passport, but the employee kept asking me where I was travelling to. I said I wanted to travel to all countries but apparently I can’t. I had to make a passport for every country I wanted to go to it seems. I eventually and reluctantly told the guy that one of the places I wanted to go to was Vietnam, even though I still don’t know why he needed to know. I got my photo taken and it didn’t even fit my passport! He printed out photos for a Vietnamese passport when I asked for an Australian one, he clearly doesn’t know what he’s doing.I came back to act for a fix up and asked why I was asked so many unnecessary questions. The lady that day started yelling at me and said I was being rude when I was just asking her questions.I’m never going here again. Do not go here!

The ladies at the counter have great service especially the white lady with glasses and the Vietnamese Australian lady. Very patient and they explain everything to their customers. I had a smooth experience overall.

Friendly and helpful efficient staff, prompt service, manager welcomes you to store. Excellent team of people