Platinum Furniture Removals

Platinum Removals called 3 hours before the job to cancel, leaving me high and dry. They didn't even suggest how to fix the problem. I can't believe they sent a confirmation text the day before knowing then that they were going to cancel. So disappointed and stressful. Will never recommend them.

Just finnished moving house, and was very happy with the service. Aiden and Ash helped me move and did an excellent job. Moved everything quickly and efficiently without damaging any furniture or walls. 10/10 would use again.

Avoid at all cost! We've moved a lot over the years, including interstate & overseas, & theses guys are hands down the worst removalist company we've ever dealt with. They took forever to move us, kept disappearing on breaks, damaged or destroyed pretty much all furniture, left numerous items behind. We only realised at the new address as they were unpacking, the truck was only half full, plus they charged a fortune for the pleasure. To add insult to injury, We later found poo & pee all over the laundry toilet & floor, from when they'd both used the loo, right next to the gear to clean the toilet & house. Awesome right!

I called Platinum Furniture Removalists multiple times on the phone and also text. Very hard to talk with Rory who didn't return phone calls or texts when asked for. The phone number goes through to an answering service. I had a booking that was confirmed, however due to other circumstances Rory knew about we spoke about the possibility that the booking may be pushed back to the following week.Rory confirmed that was fine and on the evening before the move I called and let him know we couldn't do it. We discussed possible dates for the following week with Rory giving me availability. Tried calling back several times, also texting several times to give Rory the new date. I finally got through after several attempts over 2 days and was told the date we discussed was available to which I said book it.During the Christmas break no confirmation came through and I was unable to communicate about such an important booking. The week of the move I tried calling again and again getting an answering service. No phone call back, simply a text from Rory saying now booked out for the whole week. I am currently paying $300 a day for storage fees which Rory fully knew about and he has failed to make good on our arrangement. I now face a cost of $2000+ due to Rory failing to properly communicate, failing to return phone calls and texts, failing to honour a booking made. I have documented all correspondence.To say I am furious is an understatement and to do this to somebody over Christmas and new years is incredibly unprofessional. I have tried without success to engage another removalist company, however at this time of year and at such short notice this is simply not possible. Having fully knowledge of my circumstances I find actions by Rory despicable as he was fully aware of the charges I faced every day the move was delayed and the importance of meeting the date we spoke about. I am appalled that there is no such thing as professionalism, respect, decency or somebody's communication meaning anything at all in today's society.Yes my circumstances were unusual however I have been nothing but open and transparent throughout all of this and thought Rory would be also. Sadly he hasn't been and has really topped of a terrible 2020 and left me in an absolute mess, both financially and emotionally. Thanks mate!

Found out that they don't take anything that isn't in a big box, which would have been great to know first. Move was good, then foundout that one of the workers removed the screen off my cross trainer and left it in a house we where moving out of. They didn't tell me about it until I asked 3 weeks later, to be told they didn't want to damage it. Went to old house to be told it was removed from the house when they moved in. Tried to talk to Platinum about this but get very little back, haven't even heard a sorry about that and what can we do to help. So before you pay the bill, check to see if all your belongings have been delivered to your new place.

Wow what a pleasant surprise. I hired Platinum Furniture Removals Brisbane to move me from my house in north Brisbane. I must say the company was fantastic to work with. The boys on the day were excellent and Rory who I spoke with in the office was so pleasant to deal with. Thank you guys for making my move stress free. I will be recommending you to all my friends and family.Thanks AgainKate Adams.

I want to thank Rory and Nathan for making my removal so seamless and easy. They arrived on time, were very professional and understanding. From the first contact with Rory it was evident that he takes pride in what he does. The removal was excellent from start to finish. I would strongly recommend Platinum Furniture removals to anyone. Well done to them! i will definitely be recommending them.

They handled a tough situation with all the professionality that we needed. Quick, professional and positive they got a difficult move done. Thanks everyone at Platinum!

A big thumbs up for Max & Mitch from PLATINUM, who helped me greatly in a stressful time. I had 6 bulky items to move and the boys got stuck into their work and finished the job in good time. This business is one of the better ones.

Fabulous service, Adam went out of his way to make sure everything worked out perfectly. They arrived on time and the day panned out exactly as expected. The truck was the perfect size for our load and our gear was delivered undamaged. Thank you so much for a smooth and pleasant moving day experience!Highly recommend this business.