bp

Vacuum cleaners not working, no fuel pumps working (except for 2-3 diesel pumps). Customer service is good, however.

I Cannot believe this, just went to this particular BP and put $30 in my car, finished putting it in, went inside to pay for it (dont know what person thats trying to steal fuel would go in to and try pay for it but anyway), i greated the lady at the counter (jess) and on top of being incredibly rude, she then proceeded to tell me that somehow i owed her $70 (exactly) in fuel!! and apparently i put 2 different types, one being e10 and the other (the actual $30 i put in) was premium 95, mind you i drive a VW Golf 2000 which minimum fuel requires premium 95 on top of that my car was 1/4 full and somehow i managed to fit over 55 litres of fuel in my car (which has a 55 litre tank in it) , as well as this the guy before me (which she admitted) had put $40 E10 FUEL in his car! This Jess then told me the police will be called and i will have to answer to them when they come knocking. I told her to look at the cameras and she refused! I then asked if i could split pay with 2 cards and just out of spite (i know because ive done it at this station before) she refused. I’ve worked in customer service for 8 years now and i know what is expected, if i found out my staff had treated someone like this i would not allow them to work at all (regardless of what had happened with the fuel) . This Jess, ruined my afternoon with a friend and made me look like a criminal in front of everybody that walked in and out of the store, I will NEVER! return to a BP ever again, i would rather my car run out of fuel then to be treated like that!!, if the police do come knocking I will know that protocol has not been followed on eithers behalf because the cameras will clearly speak for themselves!! This behaviour should not go unspoken of and i will be speaking with head office!

The lady who works Sunday night doesn't even keep an eye out on the cars and which pump they are at. So lazy. When Indians are serving you they know exactly which pump you are and they don't ask you what pump?"."

The customer service girl closed the door by 9:50pm. it suppose to close by 10pm. and she not even looking who is standing at the door or someone knocking the door. she came after 5 min and said she don't take sendle parcel. if you guys are not interested there is no point to take up the sendle drop off and pick up business. I spent 15 min to drive there and waited for 10 min and she said she won't take it. She need proper customer training.

Very less personnel , one person handles both the convenience store and the petrol pump, huge queues after you fill petrol just to pay for it. Overall bad management and pathetic excuse of a personnel.

Extremely dissappointing customer service by staff member Avneet ! Came in to pick up a parcel left by toll ipec, however she was not very helpful and all over the place. She didn’t even try to properly look for my item and just shoo’ed me off ! She told me to come back tomorrow when the manager is around! Wth extremely frustrating as I waited for almost 15 minutes or so. Please train your staff with the knowlege of trying to find solutions rather than ignoring and wasting other peoples time !

Disappointing service. Went through car wash and head lamp protector came off car immediately after driving out and smashed. Staff very unhelpful. Been through many other car washes without issue. Now I have to fork out $150 for new ones.

Friendly and helpful staff. Undercover pumps and plenty of room. Car wash and gas bottle exchange.

Most poorly made cappucino I've ever had. Teaching all your staff to properly use the coffee machine would be advisable before you lose any more customers. Hope your garden bed enjoyed the coffee more than I did

Today I stopped there to buy a drink. Grabbed 2 waters at $3.20 each. Took them to the counter wher the operator said $7.00 please. I reacted and said $6.40 thankyou. Without blinking an eyelid he said yes, $6.40.A clear case if price gouging to the innocent.Advise you to check your prices before handing over your money and on a personal note I won't be goung there again!