Mad Paws with Michelle - Premium Pet Sitting Redlands and Bayside

I made a booking and paid in full, the sitter I was using was flexible with booking options so I know I could cancel if needed without it costing me anything. Unfortunately we Brisbane went into 3 day lockdown so I had to cancel my booking 3 days prior to sitting started the sitter was very understanding, I contacted Mad Paws to cancel and refund on 31st March and it is now 14th March and I’ve had no responses, no refund, not a word. I also called and left a message for a call back on 8th April and no response to that either. Extremely disappointing as I go away a lot and intended to use frequently but after this I won’t be. The sitter contact is great but the company contact is terrible.Update: I was refunded, less fees but still done long after cancelling and had to ring many times to sort out.

Book in advance

Signed up to be a sitter.Have had to cancel a booking do to work and a family emergency with a mths notice.My Mobile number was given out without my consent via mad paws.Have since cancelled my account as I am not comfortable with my personal details being given out with out permission

Used Michelle a few times now and honestly, couldn't be happier.When you go to pick up your pet after being away for a few days, and your little best mate seems more than happy to say hi, then see you off and stay a while longer.....you just know they've been treated well.I'm somewhat hesitant to recommend Michelle, just in case she gets booked out(!?!) but truth is, we wouldn't go anywhere else.